DSM-310
Troubleshooting
If you are unable to see a picture on your TV:
• Verify that your TV is turned on and set to the correct video input. Usually
pressing the input or source button on your TV or TV remote will allow you to
change the video input. Please refer to your TV user manual if you are unsure
how to change the input/source.
• Ensure that the power adapter is connected properly to your MovieNite and
that it is plugged in to a working power source.
• Verify that the cables for your Media Player and your TV are pushed in all the
way and in the correct ports.
• Make sure the volume on your TV is not on mute or low.
• If your MovieNite is connected to a receiver, verify if the receiver is turned on
and if the cables are pushed in all the way.
• Verify that the input on your TV or receiver matches the output of your
MovieNite player.
If you are having problems connecting to your wireless network
during setup
:
• If your wireless signal is weak, change the location of your MovieNite or your
router. Additionally, ensure that there are limited obstructions between your
MovieNite and wireless router. For best results, place the DSM-310 in an open
area/shelf. Do not put it inside a cabinet or entertainment center.
• Temporarily disable your wireless security/encryption on your wireless router
or access point and try connecting again.
• Verify that you entered the correct password for your wireless network.
• Make sure that you selected the correct router/access point on your
Auto
Search
settings.
If the sound is not working properly:
The MovieNite remote is not working :
• Point the remote directly at the DSM-310, not the TV. If it is still not working,
check if the batteries are inserted correctly and working properly.
• Make sure nothing is blocking the front of the DSM-310.
Step 2
- Within 2 minutes, press the WPS button on your router or access point, or
launch WPS from its web UI. Please wait about 2 minutes to configure.
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in some countries and may require a paid subscription/membership. 24/7 Basic Installation Support is available for the first 30 days from
date of original purchase. 1-Year Limited Warranty. Latest software and documentation are available at http://support.dlink.com. Product
specifications, size, and shape are subject to change without notice, and actual product appearance may differ from that depicted on the
package. Refer to the other side of this install guide for warranty details.
©2012 D-Link Corporation/D-Link Systems, Inc. All rights reserved. D-Link, the D-Link logo, MovieNite and the D-Link RoHS logo are
trademarks or registered trademarks of D-Link Corporation or its subsidiaries in the United States and/or other countries. Other trademarks
or registered trademarks are the property of their respective owners.
Version 1.1 | May 17, 2012
If connected directly to your TV
• Verify that the cables for your DSM-310, TV, and receiver are pushed in all the
way and in the correct ports.
• If you are using an HDMI cable, verify that the cable is firmly connected to both
your DSM-310 and the HDMI port on your receiver. Additionally, you should
connect an HDMI cable from your receiver to your TV.
• Verify that the video input on your receiver matches the same output used with
the DSM-310, and that your TV is set to the correct video input. Usually pressing
the input or source button on your TV or TV remote will allow you to change
the video input. Please refer to your TV and/or receiver user manual if you are
unsure how to change the input.
If connected to your home theater receiver
Ethernet Setup
If you have connected an Ethernet cable to the DSM-310 and either DHCP is not
enabled on your router or the DSM-310 cannot obtain an IP address, the Network
Setting error message will appear.
Verify that your Ethernet connection is good. Check the link light on your router
(or switch) is lit in the port that the DSM-310 is connected to. Select
Retry
and
press the
OK
button. If you still get an error message, select
OK
and press the
OK
button on your remote.
If DHCP is disabled on your router, you will see the
Select Connection Mode
screen. Select
Manual IP
and press
OK
to enter the IP settings manually (see
below).
Step 1
- Select the IP box and press
OK
on your remote. Use the on-screen
keyboard to enter an IP address for the DSM-310. Select
Enter
and then press the
OK
button on your remote.
Step 2
- Repeat step 1 for (subnet) mask, gateway (usually the LAN IP address of
your router), and primary DNS server (usually the LAN IP address of your router).
Step 3
- Select
Connect
and press the
OK
button to save your settings and
connect to your network.
Network Setting
Please press WPS button on the AP within 120 seconds...
Please wait
Technical Support
Having trouble installing your new product? D-Link’s website contains the latest
user manual for D-Link products. U.S. and Canadian customers can contact D-Link
Technical Support through our website or by phone. You may register your product
with D-Link at http://registration.dlink.com.
United States
Telephone:
(877) 453-5465
Internet:
http://support.dlink.com
Canada
Telephone:
(800) 361-5265
Internet:
http://support.dlink.ca
If you still cannot connect and your Ethernet or wireless connection is good,
check your settings in your router. Possibly MAC address filtering may be enabled
on your router and you will need to add the LAN MAC address of the DSM-310 to
the filter list.
Step 8
- Use the on-screen keyboard to enter the wireless security password. Select
Enter
and then press the
OK
button on your remote.
Note:
The password is case-sensitive and must be entered the same as on your router
or access point.
Step 1
- If you have a WPS-enabled wireless router or access point, you can use
the WPS (Wi-Fi Protected Setup) option to configure your wireless settings
automatically. If you do not know how to start WPS on your router or access point,
please refer to its user manual.
After you select your wireless network (from Step 7), select
WPS (Auto)
and then
press the
OK
button on your remote.
If DHCP is disabled on your router, from the
Select Connection Mode
screen, select
Enter Static IP
to manually enter the network settings for your DSM-310 (refer to
the
If DHCP is disabled on your router
section in this guide).
You should now be connected to your wireless network and the Home page will be
displayed on your TV.
Note:
If for some reason the DSM-310 does not connect to your network, it may be
out of range. Move the DSM-310 closer to your router or access point (in the same
room) and repeat the setup steps. Once connected, try moving the DSM-310 back
near your TV.
WPS Setup
Step 3
- Your DSM-310 should now be connected to your wireless network.
Note:
If for some reason the DSM-310 does not connect to your network, it may be
out of range. Move the DSM-310 closer to your router or access point (in the same
room) and repeat the setup steps. Once connected, try moving the DSM-310 back
near your TV.
The WPS process will begin.
If DHCP is disabled on your router
