D2D Technologies
FLEX 3000 V5.2-2301
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5. Accessing a Flex if the IP address is unknown
In the browser tab, key in the unit's hostname followed by '.local/'
The host name defaults to the unit model followed by the serial number. If the hostname was modified in
the user interface System page, use the modified name to access the system.
Examples:
Flex 3000:
d2flex5k-00000.local/
Flex 3000:
d2flex3k-000000.local/
Flex oG3000:
d2flex5k-og-000000.local/
6. Replacing a battery in the Flex 3000
The Flex can hold a CR 2032 battery that keeps the real time clock active if the NTP is not selected and
the unit shuts down or reboots. If your card does not remember the time after a power cycle, and you do
not rely on an NTP server, the battery can be added or replaced.
1. Remove the cover of the Flex.
2. CAREFULLY use a small flathead screwdriver to pry the battery up while holding the black
retaining clip back.
3. Remove the battery. Be very careful not to lift up or break the tab under the battery.
4. Slide the new battery in its place.
5. Make certain that it is seated correctly.
6. Replace the lid.
13.
Troubleshooting
1. No ASI into the unit:
G
o to the “TRANSPORT STREAMS” tab and press RESCAN.
M
ake sure the ASI is plugged into the “RX” port
.
Double check to make certain you have a valid ASI input.
T
ry resetting the unit via the “Systems” tab
.
2. No ASI or IP out of the unit:
Make certain that you have either dragged the programs over to the output. Or have the
Passthrough Matrix enabled.
3. No table names showing up:
Check the appropriate output and make sure it is set to ATSC and not MPEG or DVB.
4. Breakup on the video / audio, pixelization or bad picture on the output
when using SRT:
Analyze the input setting on the page and look for excessive drops or retrans. This means that
packets are not making it through due to poor internet connections on the caller or listener side.
This could be caused by network traffic or even a faulty Ethernet cable.
You can try increasing the latency via the SRT settings. SRT latency defaults to 120 milliseconds
and can be adjusted to a higher value to allow SRT time to recover lost packets. If the problem
persists, download the diagnostic package and contact D2D Support.
