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Troubleshooting

Checkpoints

If you encounter an issue to check with the dishwasher, first check the table below and try 
the suggestions.

Symptom

Possible Cause

Action

The dishwasher 
does not start.

The door is not completely 
closed.

•  Make sure the door is latched 

and completely closed. 

•  Make sure the upper rack is 

properly joined with the duct 
nozzle.

•  Make sure the upper rack is 

properly assembled.

The 

Start

 (Reset) Button is 

not selected.

•  Make sure the door is latched 

and completely closed. Then, 
press 

Start

.

No cycle is selected.

•  Select a cycle.

The power cord is not 
connected.

•  Connect the power cord.

Water is not being supplied.

•  Make sure the water supply 

valve is open.

The dishwasher 
takes too long to 
start operation.

The dishwasher is 
connected to a cold water 
supply.

•  To work properly, the 

dishwasher must be connected 
to a hot water supply. If 
connected to a cold water 
supply, additional time is 
required to heat the cold water.

English 

69

Tr

ouble

shoo

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DD68-00250L-00_IB_DACOR_DW8700B_EN.indd   69

2024-01-11     3:09:44

Summary of Contents for DDW24G9000AP

Page 1: ...User Manual Built In Dishwasher DDW24G9000AP DD68 00250L 00_IB_DACOR_DW8700B_EN indd 1 2024 01 11 3 09 23...

Page 2: ...ep installation 18 Before you start 35 Dishwasher at a glance 35 Basic use of racks 37 Loading precautions 41 Detergent compartment 48 Rinse aid reservoir 50 Salt storage 51 Operations 52 Touchpad res...

Page 3: ...9 Information codes 74 Cycle chart 76 Appendix 79 Helping the environment 79 Specifications 79 Warranty 80 United States Warranty 80 CANADA Warranty 83 English 3 Contents DD68 00250L 00_IB_DACOR_DW870...

Page 4: ...ng maintaining and operating your dishwasher Important safety symbols What the icons and signs in this user manual mean WARNING Hazards or unsafe practices that may result in severe personal injury or...

Page 5: ...LEMENT during or immediately after use 7 Do not operate your dishwasher unless all ENCLOSURE panels are properly in place 8 Do not tamper with controls 9 Do not abuse sit on or stand on the door or di...

Page 6: ...xible Check the line periodically If it is swollen torn cut or there is a water leak replace it immediately To safely operate this appliance familiarize yourself with its operations and exercise care...

Page 7: ...washer WARNING Tip Over Hazard Do not use the dishwasher until it is correctly installed Do not push down on an open door Do not place excessive weight on the open door Electric Shock Hazard Failure t...

Page 8: ...inst harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause...

Page 9: ...erence including interference that may cause undesired operation of the device This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme la norm...

Page 10: ...oftware The following URL http opensource samsung com opensource SMART_TP1_0 seq 0 leads to open source license information as related to this product English 10 SAVE THESE INSTRUCTIONS Safety informa...

Page 11: ...ter or your retailer The actual appearance of the dishwasher may differ depending on your model and country CAUTION After unpacking the dishwasher keep the packaging materials out of children s reach...

Page 12: ...g 3 8 minimum O D copper tubing with a compression fitting or a flexible stainless steel braided hot water supply line You also need a 90 Fitting with 3 4 N P T external pipe threads on one end and a...

Page 13: ...Adjustable wrench Torx T20 Pliers Nipper Tape measure Pencil Phillips screwdriver Flat head screwdriver Tubing cutter Cutting knife Level Hole saw Hex L wrench Vernier calipers Steel ruler English 13...

Page 14: ...e 4 Inspect every component for any signs of damage 5 Locate and set aside the dishwasher s kick plate The kick plate is attached beside of the dishwasher 6 Lift the dishwasher from the packing materi...

Page 15: ...ounded If your dishwasher malfunctions or breaks down grounding will reduce the risk of electric shock by providing a path of least resistance for the electric current WARNING Do not use an extension...

Page 16: ...s at the water hose fittings on a regular basis Flooring For safety the dishwasher must be installed on a solidly constructed floor Wooden floors may need to be reinforced to minimize vibrations Avoid...

Page 17: ...760 mm B 11 16 7 8 18 22 mm Recommend 13 16 20 mm C 213 4 552 mm D 233 8 595 mm E 321 8 815 mm F Total Height 321 8 337 8 815 860 mm Without SUB FOOT 337 8 351 4 860 895 mm With SUB FOOT G 233 8 594 m...

Page 18: ...must be free of obstructions Installation in a new location A B If you install the dishwasher in a new location follow these instructions before installing the dishwasher 1 Using a hole saw cut a hol...

Page 19: ...the counter top is more than 337 8 860 mm replace the rear foot with the sub foot provided before starting installation 1 Lay the dishwasher on its back CAUTION Do not lay down the dishwasher to a sid...

Page 20: ...n turn the screwdriver clockwise to tighten the sub foot 5 When the sub foot is fixed turn the front foot to align with the sub foot Fine tuning will be done in STEP 8 CAUTION Use caution when moving...

Page 21: ...y connected Wrap Teflon tape around every connection and joint to prevent water leaks Inlet valve 90 elbow fitting Hot water line 3 16 5 mm Water valve 1 Insert the 3 4 90 degree fitting into the inle...

Page 22: ...ce under the sink While moving the dishwasher pull any excess portions of the water line drain hose and power cable into the space CAUTION Use caution not to kink or step on the power plug or the hose...

Page 23: ...d with the top end of the installation template Use a custom panel between 9 44 lbs 3 Pre drill the 12 points marked on the installation template using a 2 pi drill bit to a depth of 3 8 1 2 10 12 mm...

Page 24: ...ng holes at the top of the door as shown 6 Push the custom panel downward to fix CAUTION Open and close once or twice to check that it is working correctly STEP 6 Attach the badge 91 2 242 mm 23 16 54...

Page 25: ...rn the foot clockwise To raise the height turn the foot counter clockwise 3 To adjust the rear height insert the Torx T20 screwdriver in the bottom center of the dishwasher To lower the height turn th...

Page 26: ...the side holes to secure the dishwasher to the cabinet sides 1 Put a large towel on the bottom of the dishwasher covering the sump to prevent wood shavings or screws from falling into the dishwasher s...

Page 27: ...e dishwasher to the countertop NOTE Use a magnetic screwdriver to help prevent screws from falling into the dishwasher 5 64 2 mm 1 2 12 mm 7 Insert the provided screws into the brackets and then tight...

Page 28: ...asher with its center aligned NOTE Skip this process if you have performed it in Step 2 above 3 Drill one hole into both sides of the kitchen cabinet totaling 2 screw holes Make sure the hole you dril...

Page 29: ...t disposal Without an air gap With an air gap without disposal Air gap Drain hose Hose clamp Hose clamp Drain system with no waste disposal With disposal With an air gap with disposal Air gap Drain ho...

Page 30: ...at a plumbing hardware store The drain hose can be extended up to 1181 8 3 m 2 Insert the drain hose into the sink connector slide the hose clamp to the end of the hose and then tighten the hose clam...

Page 31: ...nd the hole 5 Secure the drain hose to the sink wall using cable ties or other fastening materials CAUTION Use caution not to damage the drain hose when installing the dishwasher Install the drain sys...

Page 32: ...tor 7 Check if the kick plate gasket is attached to the bottom of the kick plate To install the kick plate see the Kick plate section below To fix leaks You may encounter leaks during the final check...

Page 33: ...ate If you want to install the kickplate follow these instructions Big Small 1 Turn the front legs of the dishwasher to adjust the height so that the kick plate fits in NOTE For dishwasher models with...

Page 34: ...direction See the figure for details 3 If you use the furniture plate instead of the kickplate cut out the portion of the furniture plate that interrupts with the door before attaching the furniture p...

Page 35: ...enter If there is no damage to the product you can proceed with the installation If you are going to install the dishwasher yourself make sure to read the Installation section and follow the instructi...

Page 36: ...es Upper rack Lower rack 3rd rack Cutlery rack Others Installation kit User manual included Kick plate English 36 Before you start Before you start DD68 00250L 00_IB_DACOR_DW8700B_EN indd 36 2024 01 1...

Page 37: ...washer and then fold down the tines one at a time See the illustration below In the Upper rack you can adjust the angle of the tines to two different positions to match the size and shape of your dish...

Page 38: ...evel 1 low to Level 3 high To lower the upper rack Hold both the left and right frame handles for the upper rack and raise the right lever to lower that side The upper rack may suddenly fall if you pu...

Page 39: ...s above for the illustrated steps CAUTION Do not operate the dishwasher without the upper rack Otherwise noises occur and the dishwasher does not operate properly Since the upper rack is removable ins...

Page 40: ...to your left with the tip of your thumb and then pull the handle towards you until it disengages from the support 4 Repeat this process with the right handle using your left thumb 5 When the handles...

Page 41: ...re tolerance less than 194 F 90 C Thin plastics wash and dry poorly and may be damaged due to elevated wash temperatures Tin Tin items must be washed by hand and dried immediately Otherwise it can rus...

Page 42: ...asserole dishes Load plates into the centre column of the rack so that the top of a plate faces the bottom of the next plate Load large items such as pans and pots into the dishwasher so their inner c...

Page 43: ...of the lower rack When you select Storm Wash the dishwasher supplies additional power to reinforce the water jet in the Storm Wash area Make sure pot handles and other items do not interfere with the...

Page 44: ...above The upper rack release position is at Level 1 low Level 1 low is a suitable position for loading tall cups and plates in the middle Level 2 mid is a suitable position for typical dishes The rack...

Page 45: ...ack when pushing in the upper rack after loading cups onto the glass support Cups may be damaged or displaced 3rd rack The 3rd rack is best for flatware and cooking or serving utensils Use the 3rd rac...

Page 46: ...s below You can use the cutlery rack with the cover open 10 plate settings 12 plate settings The spoon stands as seen from above with the suggested placement of cutlery items Match the numbers in the...

Page 47: ...ad chopsticks in this rack which should be loaded in the 3rd rack 1 2 3 4 5 1 Forks 2 Tea spoons 3 Dinner spoons 4 Knives 5 Serving spoons and Serving forks 6 Remaining items English 47 Before you sta...

Page 48: ...eek medical attention immediately Keep dishwasher detergent out of children s reach CAUTION Use dishwasher detergent only Other types of detergent produce excessive foam which may decrease the dishwas...

Page 49: ...ults NOTE The additional detergent will activate during the pre wash process When testing for the energy label detergent was only used in the main wash and not in the prewash The cover opens automatic...

Page 50: ...ly any type of detergent to the rinse aid reservoir Do not excessively fill the reservoir Excessive rinse aid may overflow during a cycle Filling the rinse aid 1 Open the rinse aid reservoir cap 2 Fil...

Page 51: ...may run out Add salt to stop the water from leaking out 3 Fill the salt storage with water only required when using the dishwasher for the first time 4 Apply dishwasher salt CAUTION The maximum capaci...

Page 52: ...ess follow these instructions Touch the center of each button with one finger Do not touch more than one button at a time except as directed Clean the surface of the control panel regularly with a sof...

Page 53: ...he Power button Then turn on the dishwasher again and select a new cycle 03 Lower Rack If selected only the lower rack nozzle is activated to reduce both the cycle time and power consumption Use this...

Page 54: ...her remotely through a Wi Fi connection To connect the dishwasher to your smart phone for the first time press and hold Smart Control For more information see the SmartThings section on page 62 07 Dis...

Page 55: ...Indicator Lights up if Salt refill is activated AI Energy mode indicator AI Energy mode becomes active when the SmartThings app allows it to be enabled With the AI Energy mode enabled the indicator tu...

Page 56: ...need to wash dishes quickly It takes about 1 hour 06 Pre Blast Use this cycle for dislodging large food debris roughly in a quick time and preventing caking No detergent or rinse is applied 07 Plasti...

Page 57: ...cle for future use 3 Press Start button and close the door of the dishwasher Pots Pans Appropriate for cleaning cookware such as pans and pots that are likely to be soiled heavily Baby Care Use this c...

Page 58: ...electing the Sanitize option 4 Press Power and then select a cycle with necessary options Lower Rack Storm Wash Sanitize If you change the cycle after selecting an option the option is released 5 Pres...

Page 59: ...lert You can enable or disable the setting that alerts you when the door opens to start the Auto Release Dry function Press Sanitize until J1 or J0 is displayed To disable the Auto Release Dry alert s...

Page 60: ...he door cannot be closed manually for the next 2 minutes Disabling A0 Auto Release Dry can affect the drying results Enable A1 Auto Release Dry for better drying result After a cycle is complete the d...

Page 61: ...ess level according to your area For more information about the water hardness level in your area contact your local water department If the hardness level of the supplied water supply is unsteady set...

Page 62: ...later iPhone 6 or later and is optimized for Samsung smartphones Galaxy S and Galaxy Note series For improved performance the SmartThings app is subject to change without notice or discontinued suppor...

Page 63: ...ed select Device Type Specific Device Model and then add your dishwasher manually 5 Follow the on screen instructions to complete the connection process for your dishwasher Press and hold Smart Contro...

Page 64: ...otect electrical components from water For a stainless steel door panel use a stainless steel cleaner for home appliances and a clean soft cloth Interior Clean the interior of the dishwasher on a regu...

Page 65: ...make sure the nozzle is engaged correctly Upper nozzle 1 Open the door and then pull out the upper rack to reveal the upper nozzle 2 Loosen and remove the nut and then remove the nozzle 3 Unclog and c...

Page 66: ...by adding citric acid to the detergent when operating the dishwasher Filter We recommend cleaning the filter every month 1 Open the door and then remove the lower rack first 2 Turn the filter handle c...

Page 67: ...filter and then the Coarse filter 7 Turn the filter handle clockwise to lock CAUTION Make sure the Coarse filter is closed properly A loose cover can reduce the filtering performance CAUTION When remo...

Page 68: ...shing its handle in the direction of the arrow 1 and then pulling up 2 5 Check the impeller to see if it s in good condition Then remove any foreign matter from the pump 6 Reinsert the drain pump cove...

Page 69: ...eset Button is not selected Make sure the door is latched and completely closed Then press Start No cycle is selected Select a cycle The power cord is not connected Connect the power cord Water is not...

Page 70: ...struction from the drain hose The dishwasher is not used daily or soiled dishes are left in unit too long With the dishwasher empty and no detergent place a glass with 8 ounces of vinegar upright into...

Page 71: ...i 140 830 kPa The water temperature is low Connect the water supply line to a hot water supply For best performance the temperature of the supplied water must reach 120 F 49 C Dishes improperly loaded...

Page 72: ...oid water dripping from the upper rack onto the dishes in the lower rack Auto Release Dry is turned off Check if Auto Release Dry is turned off in Settings mode If so turn it on The dishwasher is too...

Page 73: ...n on page 64 The nozzle is blocked by a dish or pot and cannot rotate After placing the dishes into the racks rotate the nozzle by hand to check whether any of the dishes interfere with the nozzle Upp...

Page 74: ...or customer center 5C Drain check Close the water supply valve Check if the drain hose is clogged or folded Check if the drain hole inside the pump is clogged If the issue continues contact a local Da...

Page 75: ...detergent Make sure that the dishes are loaded evenly Turn the dishwasher off and turn it on again Then try again If the problem continues contact a local Dacor service center 9C9 The IPM is overheat...

Page 76: ...Cycle time min 113 135 112 127 Available Option Lower rack Storm Wash Sanitize Delay Start Cycle Heavy Delicate Cycle sequence Prewash Mainwash Rinse Hot Rinse Dry End Prewash Mainwash Rinse Hot Rins...

Page 77: ...Storm Wash Sanitize Delay Start Cycle Plastic Self Clean Cycle sequence Mainwash Rinse Hot Rinse Dry End Prewash Mainwash Rinse Hot Rinse Dry End Temp F C Main wash 140 F 60 C 163 F 73 C Hot Rinse Sa...

Page 78: ...Available Option Lower rack Storm Wash Sanitize Delay Start NOTE When you select the Auto or Normal cycle you can eliminate optional steps depending on the soil level of the dishes The water consumpti...

Page 79: ...nded in the detergent manufacturers instructions Specifications Specifications are subject to change without notice for improved quality The actual appearance of the dishwasher may differ from the ill...

Page 80: ...n materials or workmanship reported to us during the applicable warranty periods as follows Years 25 of your ownership Parts only on rust through of stainless steel tank and door For the twenty five y...

Page 81: ...way from work or restaurant meals Commercial business or rental use or any application other than residential consumer use Failure of the product caused by improper product installation Replacement of...

Page 82: ...ENT DACOR PREVAILS IN ANY LAWSUIT DACOR SHALL BE ENTITLED TO REIMBURSEMENT OF ALL COSTS AND EXPENSES INCLUDING ATTORNEY S FEES FROM THE DACOR CUSTOMER NO WARRANTIES EXPRESS OR IMPLIED ARE MADE TO ANY...

Page 83: ...T IS COVERED AND FOR HOW LONG We warrant to the original purchaser Purchaser that your Dacor Dishwasher purchased from an authorized reseller or distributor in Canada the Products is free from defects...

Page 84: ...e released us from any claim or liability whatsoever under this Limited Warranty or under any other applicable express or implied warranty or condition in respect of that Product All repaired parts or...

Page 85: ...e not covered and are the responsibility of the Purchaser x commercial business or rental use or any application other than residential consumer use xi colour variation due to differences in painted p...

Page 86: ...F THE PRODUCT WITH THE REQUIREMENTS OF ANY LAW RULE SPECIFICATION OR CONTRACT PERTAINING TO THE PRODUCT D NOTHING CONTAINED IN ANY INSTRUCTION MANUAL OR OWNER S MANUAL SHALL BE CONSTRUED TO CREATE AN...

Page 87: ...CH VARY FROM PROVINCE TO PROVINCE THIS LIMITED WARRANTY STATES THE PURCHASER S EXCLUSIVE REMEDY EXCEPT WHERE PROHIBITED BY APPLICABLE PROVINCIAL LAW THIS LIMITED WARRANTY IS NOT TRANSFERABLE WITHOUT O...

Page 88: ...DD68 00250L 00 DD68 00250L 00_IB_DACOR_DW8700B_EN indd 88 2024 01 11 3 09 45...

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