25
Before You Call for Service
Problem Solution Guide
Before you call for service, please review the
Problem Solution Guide
below and on the following pages.
Problem
May Be Caused By
What to Do
Nothing working - lights
do not come on, cooling
system not working.
Power is disconnected
Make sure power is on at the circuit breaker panel and that the
power plug is properly connected to electrical outlet.
Blown fuse or tripped circuit breaker
Replace fuse or reset circuit breaker.
Power failure
Contact electric company.
Nothing working - lights
not working, refrigerator
and FreshZone freezer
compartments not
cooling, control panel
display is working
Main power is off (
Stand by
flashes periodically on display).
Open door and turn on main power using the
ON/OFF
key. See
page 5.
Refrigerator and freezer
compartments not cooling
- lights work
Control panel malfunction
Look for error on control panel display. If one exists, call for
service.
Temperature not adjusted correctly.
Adjust temperature (see page 5). Allow at least 6 hours to
reach the selected temperature
Door/drawer left open or opened
often, allowing cool air to escape.
Keep door/drawer closed and allow several hours for
temperature to return to normal.
Large amount of food recently
added.
Keep door/drawer closed and allow several hours for
temperature to return to normal.
FreshZone/Freezer
compartment too warm,
refrigerator compartment
OK
FreshZone freezer compartment set
to different temperature range than
that desired.
The FreshZone freezer compartment can be set to act as a
freezer compartment, refrigerator compartment or in between
(Fresh). See pages 5 and 15 for more information.
Temperature not adjusted correctly.
Adjust temperature (see page 5). Allow 12 hours to reach the
selected temperature.
Drawer left open for a long time or
opened often, allowing cool air to
escape.
Keep drawer closed and allow several hours for temperature to
return to normal.
Large amount of food recently
added.
Keep drawer closed and allow several hours for temperature to
return to normal.
No temperature displayed
for refrigerator.
Refrigerator compartment turned off.
Check to see if
FRIDGE
key is lit. If not, refrigerator
compartment is off. See
Switching Refrigerator Off Only
on
page 5
Lights not working.
Appliance in Sabbath mode.
Check to see if appliance was accidently placed into Sabbath
mode. See page 18.
Appliance in stand by mode.
Check to see if
Stand by
is flashing on display. If so, see
Switching On and Off
on page 5.
Appliance in initial test mode.
Right after the appliance is switched on, the lights take several
seconds to come on while initial test is in process.
Refrigerator compartment off.
Check to see if
FRIDGE
key is lit. If not, refrigerator compartment
is off. See
Switching Refrigerator Off Only
on page 5
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