13
Warranty and Service
ENGLISH
If You Need Service
Before you obtain service, please review the
Troubleshooting
section on page 12. If you have performed the checks
in the
Problem Solution Guide
and the problem has not been
remedied, please contact us at one of the numbers below. Prior
to requesting service, it is helpful to be familiar with the warranty
terms and conditions listed in the
Warranty
section below.
For warranty repairs, call:
Dacor Distinctive Service
Phone: (800) 793-0093 ex. 2822 (U.S.A. and Canada)
Monday — Friday 6:00
A
.
M
. to 5:00
P
.
M
. Pacific Time
For a list of Dacor service agents for non-warranty repairs:
Dacor Customer Service
Phone: (800) 793-0093 - ex. 2813 (U.S.A. and Canada)
Monday — Friday 6:00
A
.
M
. to 5:00
P
.
M
. Pacific Time
At Dacor,
we believe that our quality of service equals that of our
product. Should your experience with our service network or
product be different, please contact our Customer Service Team
and share your encounter with us. We will do our utmost to
resolve the situation for you and deliver on our Dacor promise.
Warranty
What Is Covered
CERTIFICATE OF WARRANTIES
DACOR ELECTRIC COOKTOPS
WITHIN THE FIFTY STATES OF THE U.S.A., THE DISTRICT OF
COLUMBIA AND CANADA*:
FULL ONE-YEAR WARRANTY
If your DACOR product fails to function within one year of
the original date of purchase, due to a defect in material or
workmanship, DACOR will remedy the defect without charge
to you or subsequent users. The owner must provide proof of
purchase upon request, and have the appliance accessible for
service.
* Warranty is null and void if non-CUL approved product is
transported from the U.S.
OUTSIDE THE FIFTY STATES OF THE U.S.A., THE DISTRICT
OF COLUMBIA AND CANADA:
LIMITED FIRST YEAR WARRANTY
If your DACOR product fails to function within one year of
the original date of purchase, due to a defect in material or
workmanship, DACOR will furnish a new part, F.O.B. factory,
to replace the defective part. All delivery, installation, and labor
costs are the responsibility of the purchaser. The owner must
provide proof of purchase upon request, and have the appliance
accessible for service.
What Is Not Covered
Failure of the product caused by faulty installation, improper
•
usage, or neglect of required maintenance.
Service calls to educate the customer in the proper use and
•
care of the product.
Failure of the product when used for commercial, business,
•
rental or any application other than for residential consumer
use.
Replacement of house fuses or fuse boxes, or resetting of
•
circuit breakers.
Damage to the product caused by accident, fire, flood or
•
other acts of God.
Breakage, discoloration or damage to glass, metal surfaces,
•
plastic components, trim, paint, or other cosmetic finish,
caused by improper usage or care, abuse, or neglect.
THE REMEDIES PROVIDED FOR IN THE ABOVE EXPRESSED
WARRANTIES ARE THE SOLE AND EXCLUSIVE REMEDIES.
THEREFORE, NO OTHER EXPRESSED WARRANTIES ARE
MADE, AND OUTSIDE THE FIFTY STATES OF THE UNITED
STATES, THE DISTRICT OF COLUMBIA AND CANADA, ALL
IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO,
ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR USE OR PURPOSE, ARE LIMITED IN
DURATION TO ONE YEAR FROM THE DATE OF ORIGINAL
PURCHASE. IN NO EVENT SHALL DACOR BE LIABLE FOR
INCIDENTAL EXPENSE OR CONSEQUENTIAL DAMAGES. NO
WARRANTIES, EXPRESSED OR IMPLIED, ARE MADE TO ANY
BUYER FOR RESALE.
Some states do not allow limitations on how long an implied
warranty lasts, or do not allow the exclusion or limitation of
inconsequential damages, so the above limitations or exclusions
may not apply to you. This warranty gives you specific legal rights,
and you may also have other rights that vary from state to state.
