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Troubleshooting
Troubleshooting
If the rangetop malfunctions, before calling for service, review the tables in this section
for a possible resolution of the issue.
Checkpoints
Gas safety
Problem
Possible cause
Action
You smell gas.
The surface burner knob is
not in the
OFF
position and
the burner is not lit.
Turn the burner knob to
OFF
.
There is a gas leak.
• Clear all occupants from the room/
building/area.
• Immediately call your gas supplier
from a neighbor’s home; your
own phone may cause a spark
that ignites the gas; follow the gas
supplier’s instructions.
• If you cannot reach your gas
supplier, call the fire department.
