17
Warranty and Service
Getting Help
Before you call for service, please review the
Troubleshooting
section of this manual. If you have performed the checks in the
Troubleshooting
section and the problem has not been remedied,
please contact the Dacor Customer Service Team. Before
requesting service, become familiar with the warranty terms and
conditions on this page.
For warranty repairs, call:
Dacor Distinctive Service
Phone: (877) 337-3226 (U.S.A. and Canada)
Business Hours: 6:00
a
.
m
.
- 4:00
p
.
m
.
Pacific Time
You may also write us at:
Dacor Customer Service
Phone: (800) 793-0093 (U.S.A. and Canada)
Business Hours: 6:00
a
.
m
.
- 5:00
p
.
m
.
Pacific Time
Contact us through our web site at:
www.Dacor.com
At Dacor, we believe that our quality of service equals that of
our product. Should your experience with our service network
or product be different, please contact our Customer Service
Team and share your encounter with us. We will do our utmost to
resolve the situation for you and deliver on our Dacor promise. If
you need anything clarified, just let us know.
Warranty
What is Covered
CERTIFICATE OF WARRANTIES DACOR REFRIGERATORS
WITHIN THE FIFTY STATES OF THE U.S.A., THE DISTRICT OF
COLUMBIA AND CANADA
*
:
TWO YEAR LIMITED WARRANTY
For two years from the date of purchase, when this major
appliance is operated and maintained according to instructions
attached to or furnished with the product, Dacor will pay for
factory specified parts and repair labor to correct defects in
materials or workmanship. Service must be provided by a Dacor
designated service company.
LIMITED WARRANTY
In the third through sixth years from the date of purchase, when
this major appliance is operated and maintained according to
instructions attached to or furnished with the product, Dacor will
pay for factory specified parts and repair labor costs to correct
defects in materials or workmanship in the sealed refrigeration
system. These parts are: compressor, evaporator, condenser,
dryer, and connecting tubing. Service must be provided by a
Dacor designated service company.
In the seventh through tenth years from date of purchase, when
this major appliance is operated and maintained according to
instructions attached to or furnished with the product, Dacor will
pay for factory specified parts to correct defects in materials or
workmanship in the sealed refrigeration system. These parts are:
compressor, evaporator, condenser, dryer, and connecting tubing.
30 day limited warranty on water filter. For 30 days from the date
of purchase, when this filter is operated and maintained according
to instructions attached to or furnished with the product, Dacor
will pay for replacement parts to correct defects in materials and
workmanship.
NOTE:
The full warranty and the limited warranties apply when
the refrigerator is located in the United States or Canada.
Refrigerators located elsewhere are covered by the limited
warranties only including parts that fail during the first year.
*Warranty is null and void if non-CSA approved product is
transported from the U.S.
LIMITATIONS OF LIABILITY
The warrantor shall not be liable for any incidental or
consequential damages, including food loss. Some states do not
allow the exclusion or limitation of consequential damages, so the
above limitation or exclusion may not apply to you.
What is Not Covered
Service calls to correct the installation of your major appliance,
1.
to instruct you on how to use your major appliance, to replace
or repair house fuses, or to correct house wiring or plumbing.
Service calls to repair or replace appliance light bulbs, air
2.
filters or water filters. Consumable parts are excluded from
warranty coverage.
Repairs when your major appliance is used for other than
3.
normal, single-family household use or when it is used in
a manner that is contrary to published user or operator
instructions and/or installation instructions.
Damage resulting from accident, alteration, misuse, abuse,
4.
fire, flood, acts of God, improper installation, installation not
in accordance with electrical or plumbing codes, or use of
consumables or cleaning products not approved by Dacor.
Cosmetic damage, including scratches, dents, chips or other
5.
damage to the finish of your major appliance, unless such
damage results from defects in materials or workmanship and
is reported to Dacor within 30 days from the date of purchase.
Any food or medicine loss due to refrigerator or freezer
6.
product failures.
Costs associated with the removal from your home of your
7.
major appliance for repairs. This major appliance is designed
to be repaired in the home and only in-home service is
covered by this warranty.
Repairs to parts or systems resulting from unauthorized
8.
modifications made to the appliance.
Expenses for travel and transportation for product service
9.
if your major appliance is located in a remote area where
service by an authorized Dacor servicer is not available.
The removal and reinstallation of your major appliance if it
10.
is installed in an inaccessible location or is not installed in
accordance with published installation instructions.
Major appliances with original model/serial numbers that have
11.
been removed, altered or cannot be easily determined. This
warranty is void if the factory applied serial number has been
altered or removed from your major appliance.
The cost of repair or replacement under these excluded
circumstances shall be borne by the customer.
