30
Before You Call for Service
PROBLEM
MAY BE CAUSED BY
WHAT TO DO
Nothing works.
Range not connected to electrical
power.
Have electrician connect range to properly wired electrical
connection.
Power to range is off.
Turn power on at junction box. Check for tripped circuit
breaker or blown fuse.
Control panel locked.
Press
CANCEL/SECURE
key for 4 seconds to reactivate
control panel.
Power outage.
Contact power company.
Oven will not heat.
Oven setting not correct.
Press
CANCEL/SECURE
, then follow instructions in
Operating the Oven
section of this manual.
Oven set for delay timed cooking.
Oven will turn on automatically at preset time. Press
CANCEL/SECURE
to return to normal operation.
Attempting to broil with meat probe
connected.
Broil and convection broil settings will not work when meat
probe is connected. Disconnect meat probe.
Oven shuts off by itself after it
has been on for 12 hours.
12 hour timer is on. Unit is set
to turn off automatically after 12
hours of continuous use.
Turn off 12 hour timer. See page 14.
Time on display not correct.
Time of day not set.
Set time.
See
Setting Up Your Range
section.
Power failure or power was turned
off.
Reset time.
See
Setting Up Your Range
section.
Time flashes on display.
Power failure or power was turned
off.
Reset time. See
Setting Up Your Range
section.
Oven does not self-clean.
Door not shut tightly.
Check for obstructions. Close door tightly.
Oven set for delay timed cleaning.
Oven will start to self-clean at preset time. Press
CANCEL/
SECURE
to return to normal operation.
Oven not set properly.
Follow instructions in
Cleaning and Maintenance
section of
this manual.
Meat probe connected.
Oven will not start self-clean cycle when meat probe is
connected. Disconnect and remove meat probe.
Oven lights will not work.
Light bulbs burned out.
Replace light bulbs. See
Cleaning and Maintenance
section.
Oven in self-clean mode.
Lights do not work when oven is in self-clean mode.
Foods over or under cook.
Incorrect cooking time or
temperature.
Follow instructions in
Operating the Oven
section.
Cooling fan continues to run
after oven is turned off.
Normal operation.
The cooling fan may run for a while after the oven is turned
off, until the internal parts have cooled.
Oven door will not open.
Oven is set to self-clean.
Check display. If “
LOCK
” appears on display oven door
cannot be opened. Wait for oven to complete self-clean or
press
CANCEL/SECURE.
Door will unlock once oven has
cooled.
Problem Solution Guide - Oven
NOTE:
See
Common Problems When Using the Bake Mode
in the
Operating the Oven
section for problems with cooking food.