31
Problem Solution Guide - Cooktop
PROBLEM
MAY BE CAUSED BY
WHAT TO DO
Igniters do not spark.
Range not connected to electrical
power.
Have electrician connect range to properly wired electrical
connection.
Power to range is off.
Turn power on at junction box. Check for tripped circuit
breaker or blown fuse.
Power outage.
Contact power company.
Wet or dirty igniter.
Clean according to
Cleaning and Maintenance
section.
No flame.
Igniter not working (no clicking
sound).
See igniters do not spark above.
Wet or dirty igniter.
Clean according to
Cleaning and Maintenance
section.
Gas is turned off.
Make sure the gas supply valve is in the on position.
Gas supply interrupted.
Contact gas company.
Flame is distorted, yellow, or
very large.
Burner ring or burner cap is dirty or
clogged.
Clean according to
Cleaning and Maintenance
section.
Burner ring or burner cap not
properly positioned.
Make sure burner is assembled according to the
Setting Up
Your Range
section.
Range set up to use a different
type of gas (Natural or LP) or set
up for different altitude.
Have qualified service technician check to make sure that
the range is set up for the type of gas and the correct
altitude.
Gas regulator is not installed or
faulty.
Have qualified service technician check the gas regulator.
Igniter continues to spark (click)
after flame ignites.
Burner is cold.
Burners may continue to spark for up to 60 seconds when
cold and set to low. See
Operating the Cooktop
section for
more information on how to minimize.
Flame distorted by air draft.
Minimize any air drafts around the range. Close nearby
windows.
Wet or dirty igniter.
Clean according to
Cleaning and Maintenance
section.
Burner ring or burner cap is dirty.
Clean according to
Cleaning and Maintenance
section.
Burner ring or burner cap not
properly positioned.
Make sure burner is assembled according to the
Setting Up
Your Range
section.
Flame goes out at low setting.
Air intake holes obstructed.
Check to make sure air holes above knobs are not blocked.
Low gas pressure.
Contact gas company.
Before You Call for Service
