7
Unnecessary service calls may be expensive, frustrating and time consuming. Before you call for service, please review the potential problems, possible
causes and remedies shown in the table below.
Before You Call for Service
problem
1. Nothing works.
*
2. Ignitors do not spark.
*
3. Sparking but no flame.
4. Burners ignite but flame is extremely large,
distorted or yellow.
5. Burner flame goes out at low setting.
6. Ignitors spark continuously after flame
ignition.
possible Cause
Grill is not connected to electrical power.
Power supply is not energized.
Circuit breaker is tripped.
House fuse is blown.
Gas shut-off valve is in “off” position.
Ports on U-burner are clogged or dirty.
Ports on U-burner are clogged or dirty.
Grill is being operated on wrong type of gas.
Regulator is not installed, is faulty, or is set for
the wrong type of gas.
Low gas pressure.
Air intake holes under the control panel are
obstructed.
Incorrect installation.
Ports on U-burner are clogged or dirty at ignition
location.
Power supply polarity is reversed.
Ignitors are wet or dirty.
Low burner flame.
Remedy
Have grill connected to the proper electrical
supply by a qualified electrician or appliance
installer.
Check circuit breaker, wiring, fuses, plugs, etc.
Reset circuit breaker.
Replace house fuse.
Turn shut-off valve to “on” position.
Brush U-burner with a steel brush and clear
blockage with a toothpick or metal object
(straightened paper clip, needle, or wire).
Brush U-burner with a steel brush and clear
blockage with a toothpick or metal object
(straightened paper clip, needle, or wire).
Ensure that the type of grill matches the gas
supply (natural gas or LP, do not attempt to
covert from one type to the other).
Check installation, replace regulator, or set
regulator for proper gas type.
Contact gas company, have incoming gas
pressure tested.
Remove obstruction.
Check installation dimensions against
installation instructions.
Brush U-burner with a steel brush and clear
blockage with a toothpick or metal object
(straightened paper clip, needle, or wire).
Have polarity corrected.
Dry ignitors or clean ignitors with a metal brush
to remove any residue.
Contact gas company, have incoming gas
pressure tested.
*
The grill burners can be manually ignited with a match or the hand spark ignitor supplied with the unit. (Refer to manual Lighting section
on page 4.)
