24
Warranty and Service
Getting Help
Before you request service, please review the
Before You
Call for Service
section on page 23. If you have per
-
formed the checks in the
Problem Solution Guide
and
the problem has not been remedied, please contact us at
one of the numbers below. Prior to requesting service, it is
helpful to be familiar with the warranty terms and condi
-
tions listed in the
Warranty
section below.
For warranty repairs, call:
Dacor Distinctive service
Phone: (877) 337-3226 (U.S.A. and Canada)
Business hours: 6:00
a
.
m
.
- 4:00
p
.
m
.
Pacific Time
For non-warranty repairs, call:
Dacor Customer service
Phone: (800) 793-0093 (U.S.A. and Canada)
Business hours: 6:00
a
.
m
.
- 5:00
p
.
m
.
Pacific Time
Contact us through our web site at:
www.Dacor.com
At Dacor, we believe that our quality of service equals
that of our product. Should your experience with our ser-
vice network or product be different, please contact our
Customer Service Team and share your encounter with
us. We will do our utmost to resolve the situation for you
and deliver on our Dacor promise.
If you need anything clarified, just let us know.
Warranty
What Is Covered
CertIFICate oF WarrantIes: DaCor outDoor
GrIlls
WItHIn tHe FIFtY states oF tHe u.s.a., tHe DIs-
trICt oF ColumBIa, anD CanaDa*:
FULL ONE-YEAR WARRANTY
If your DACOr product fails to function within one year of
the original date of purchase, due to a defect in material
or workmanship, DACOr will remedy the defect without
charge to you or subsequent users. the owner must pro
-
vide proof of purchase upon request, and have the appli
-
ance accessible for service.
Warranty is null and void if non-ETL approved product is
transported from the U.S.
outsIDe tHe FIFtY states oF tHe u.s.a., tHe
DIstrICt oF ColumBIa, anD CanaDa:
LImIteD fIrSt YeAr WArrANtY
If your DACOr product fails to function within one year of
the original date of purchase, due to a defect in material
or workmanship, DACOr will furnish a new part, f.O.B.
factory, to replace the defective part. All delivery, instal
-
lation, and labor costs are the responsibility of the pur
-
chaser. the owner must provide proof of purchase, upon
request, and have the appliance accessible for service.
What Is Not Covered
Service calls to educate the customer in the proper
•
use and care of the product.
failure of the product when used for commercial,
•
business, rental or any application other than for resi
-
dential consumer use.
replacement of house fuses or fuse boxes, or reset
-
•
ting of circuit breakers.
Damage to the product caused by accident, fire, flood
•
or other acts of God.
Breakage, discoloration or damage to glass, metal
•
surfaces, plastic components, trim, paint or other
cosmetic finish, caused by improper usage or care,
abuse, or neglect.
the remeDIeS PrOvIDeD fOr IN the ABOve eXPreSS WAr
-
rANtIeS Are the SOLe AND eXCLUSIve remeDIeS. there
-
fOre, NO Other eXPreSS WArrANtIeS Are mADe, AND
OUtSIDe the fIftY StAteS Of the UNIteD StAteS, the DIS
-
trICt Of COLUmBIA, AND CANADA, ALL ImPLIeD WArrANtIeS,
INCLUDING BUt NOt LImIteD tO, ANY ImPLIeD WArrANtY Of
merChANtABILItY Or fItNeSS fOr A PArtICULAr USe Or
PUrPOSe, Are LImIteD IN DUrAtION tO ONe YeAr frOm the
DAte Of OrIGINAL PUrChASe. IN NO eveNt ShALL DACOr Be
LIABLe fOr INCIDeNtAL eXPeNSe Or CONSeqUeNtIAL DAm
-
AGeS. NO WArrANtIeS, eXPreSS Or ImPLIeD, Are mADe tO
ANY BUYer fOr reSALe.
Some states do not allow limitations on how long an
implied warranty lasts, or do not allow the exclusion or
limitation of inconsequential damages, so the above limi
-
tations or exclusions may not apply to you. this warranty
gives you specific legal rights, and you may also have
other rights that vary from state to state.
