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Warranty and Service
Getting Help
Before you request service:
1. Review the Troubleshooting section of this manual, above.
2. Use the helpful tips found in our Troubleshooting.
3. Become familiar with the warranty terms and conditions of your product.
4. If none of these tips or suggestions resolves your problem, call our Customer
Service center at the number below.
For warranty and non-warranty repairs/questions, contact Dacor's Customer Assurance team.
Have the warming drawer's model/serial numbers available when you call.
Dacor Customer Assurance
Phone: (800) 793-0093 x2813
Hours of Operation: Mon - Fri, 5:00 a.m. to 5:00 p.m. Pacific Time
Website: www.dacor.com/customer-care/contact-us
Review this section to learn the warranty and non-warranty terms and conditions concerning this
product. For details/clarifications, contact Dacor.
What Is Covered
CERTIFICATE OF WARRANTIES: DACOR OVENS
WITHIN THE FIFTY STATES OF THE U.S.A., THE DISTRICT OF COLUMBIA, AND CANADA:
FULL ONE-YEAR WARRANTY
The warranty applies only to the Dacor appliance sold to the first use purchaser, starting from the
date of original retail purchase or closing date for new construction, whichever period is longer.
Warranty is valid on products purchased brand new from a Dacor Authorized Dealer, or other seller
authorized by Dacor.
If your Dacor product fails to function within one year of the original date of purchase, due to a defect
in material or workmanship, Dacor will remedy it without charge to you. All cosmetic damage (such as
scratches on stainless steel, paint/porcelain blemishes, etc.) to the product or included accessories
must be reported to Dacor within 60 days of the original purchase date to qualify for warranty
coverage. Consumable parts such as filters and light bulbs are not covered and are the responsibility
of the purchaser.
Warranty
