Dacor Preference PGM304-1, Use And Care Manual

10

Before You Call for Service

Problem Solution Guide

Problem

May Be Caused By

What to Do

Nothing works.

Cooktop not connected to elec-

trical power.

Check to make sure power cord is con-

nected to electrical outlet.

Power to electrical outlet is off.

Turn on power at circuit breaker or fuse 

box. Check for tripped breaker or blown 

fuse. 

Power outage.

Contact power company.

Igniters do not spark.

Power not supplied to unit.

See 

Nothing Works

 above.

Wet or dirty igniter.

Clean and dry igniter and burner assem-

bly according to 

Care and Cleaning

section.

No flame.

Igniter not working (no clicking 

sound).

See 

Igniters do not spark

 above.

Wet or dirty igniter.

Clean and dry according to 

Care and 

Cleaning

 section.

Gas is turned off.

Make sure the gas supply valve is in the 

on position.

Gas supply interrupted.

Contact gas company.

Burner goes out at low set-

ting. 

Low gas pressure.

Contact gas company to have pressure 

tested.

Flame is distorted, yellow or 

very large.

Burner parts are dirty or 

clogged.

Clean and dry according to 

Care and 

Cleaning

 section.

Burner parts are not properly 

positioned.

Make sure burner is assembled according 

to the 

Setting Up Your Cooktop

 sec-

tion.

Cooktop set up to use a differ-

ent type of gas (Natural or LP) 

or set up for different altitude.

Have a qualified service technician check 

to make sure that the cooktop is set up 

for the type of gas and the correct alti-

tude.

Gas regulator is not installed or 

faulty.

Have a qualified service technician check 

the gas regulator.

Igniter continues to spark 

(click) after flame ignites.

Burner is cold.

Burners may continue to spark for up to 

60 seconds when cold and set to low. See 

Operating Your Cooktop

 section for 

more information on how to minimize.

Flame distorted by air draft.

Minimize any air drafts around the cook-

top. Close nearby windows.

Wet or dirty igniter.

Clean and dry according to 

Care and 

Cleaning

 section.

Burner parts wet or dirty.

Clean and dry according to 

Care and 

Cleaning

 section.

Burner parts not properly posi-

tioned.

Make sure burner is assembled according 

to the 

Setting Up Your Cooktop

 sec-

tion.

Power supply polarity is 

reversed.

Have a licensed electrician check the elec-

trical outlet.