Dacor Preference PGM304-1, Use And Care Manual

11

Warranty and Service

Product Maintenance

Do not perform any maintenance other than that 

instructed in the 

Care and Cleaning 

section of this 

manual. A qualified service technician should per-

form all other service.

Getting Help

Before you obtain service, please review the 

Before 

You Call for Service

 section on page 10. If you 

have performed the checks in the 

Problem Solu-

tion Guide

 and the problem has not yet been 

remedied, please visit our web site or contact our 

Customer Service Team for a listing of Dacor autho-

rized service agents. Prior to requesting service, it 

is helpful to be familiar with the warranty terms and 

conditions on this page.

Contact us through our web site at:

www.Dacor.com

Dacor Customer Service:

Tel: (800) 793-0093 

Fax: (626) 403-3130 

Business Hours: 6:00 

a

.

m

.

 - 5:00 

p

.

m

.

 Pacific Time

You may also write us at:

Dacor Customer Service 

1440 Bridge Gate Drive 

Diamond Bar, CA 91765

At Dacor, we believe that our quality of service 

equals that of our product. Should your experience 

with our service network or product be different, 

please contact our Customer Service Team and 

share your encounter with us. We will do our utmost 

to resolve the situation for you and deliver on our 

Dacor promise.
If you need anything clarified, just let us know.

What Is Covered

CERTIFICATE OF WARRANTIES: DACOR 

COOKTOPS
WITHIN THE FIFTY STATES OF THE U.S.A., THE 

DISTRICT OF COLUMBIA AND CANADA*:

FULL ONE-YEAR WARRANTY
If your DACOR product fails to function within one 

year of the original date of purchase, due to a defect 

in material or workmanship, DACOR will remedy the 

defect without charge to you or subsequent users. 

The owner must provide proof of purchase upon 

request, and have the appliance accessible for ser-

vice.
*Warranty is null and void if non-CSA approved 

product is transported from the U.S.

OUTSIDE THE FIFTY STATES OF THE U.S.A., 

THE DISTRICT OF COLUMBIA AND CANADA:

LIMITED FIRST YEAR WARRANTY
If your DACOR product fails to function within one 

year of the original date of purchase, due to a defect 

in material or workmanship, DACOR will furnish a 

new part, F.O.B. factory to replace the defective 

part. All delivery, installation and labor costs are the 

responsibility of the purchaser. The owner must pro-

vide proof of purchase, upon request, and have the 

appliance accessible for service.

What Is Not Covered

Service calls to educate the customer in the 

• 

proper use and care of the product.
Failure of the product when used for commercial, 

• 

business, rental or any application other than for 

residential consumer use.
Replacement of house fuses or fuse boxes or 

• 

resetting of circuit breakers.
Damage to the product caused by accident, fire, 

• 

flood or other acts of God.
Breakage, discoloration or damage to glass, 

• 

metal surfaces, plastic components, trim, paint 

or other cosmetic finish, caused by improper 

usage or care, abuse or neglect.

THE REMEDIES PROVIDED FOR IN THE ABOVE 

EXPRESS WARRANTIES ARE THE SOLE AND EXCLU-

SIVE REMEDIES. THEREFORE, NO OTHER EXPRESS 

WARRANTIES ARE MADE, AND OUTSIDE THE FIFTY 

STATES OF THE UNITED STATES, THE DISTRICT 

OF COLUMBIA AND CANADA, ALL IMPLIED WAR-

RANTIES, INCLUDING BUT NOT LIMITED TO, ANY 

IMPLIED WARRANTY OF MERCHANTABILITY OR 

FITNESS FOR A PARTICULAR USE OR PURPOSE, ARE 

LIMITED IN DURATION TO ONE YEAR FROM THE 

DATE OF ORIGINAL PURCHASE. IN NO EVENT SHALL 

DACOR BE LIABLE FOR INCIDENTAL EXPENSE OR 

CONSEQUENTIAL DAMAGES. NO WARRANTIES, 

EXPRESS OR IMPLIED, ARE MADE TO ANY BUYER 

FOR RESALE.
Some states do not allow limitations on how long 

an implied warranty lasts, or do not allow the exclu-

sion or limitation of inconsequential damages, so 

the above limitations or exclusions may not apply 

to you. This warranty gives you specific legal rights, 

and you may also have other rights that vary from 

state to state.