17
Before You Call for Service
Problem
May Be Caused By
What to Do
Water left in bottom of
dishwasher near filters,
dishwasher will not drain
Dishwashing cycle not
complete
Allow dishwasher to complete cycle.
Obstruction in the drain hose
or air gap is plugged
Check for kinked drain hose. Disconnect end of
drain hose. Check for debris in hose or any other
part of drain/plumbing system.
NOTE:
Cone-
shaped part of hose must be at least 1/2” (1.3 cm).
Filter system clogged
Clean entire filter system. See page
14.
Debris in the drain pump
Clean the drain pump/filter system. See page
14.
Door will not close
Racks not slid in all the way Check to make sure there is nothing blocking the
rack(s) from rolling all the way into the dishwasher.
1 minute appears on the
display
The program is taking longer
than estimated.
None. Next time the program is run, the corrected
time will be displayed.
Unusual noise
Improper loading
Utensils may not be secure or something small
may have dropped from the rack. Water may cause
utensils to rattle. Make sure dishware is secure.
Spray arms not rotating
properly
Make sure that both spray arms rotate freely. Make
sure that items do not obstruct movement of spray
arms. If necessary, clear any obstructions.
Make sure holes in spray arms are not blocked. If
necessary, clean spray arms. See page 15.
Drain pump makes droning
sound that can be heard
from outside dishwasher and
does not stop when main
power switch is turned off
Overflow protection has engaged and is pumping
water out of the dishwasher. Turn off water valve,
disconnect power and call for service.
Bad odor in washing
compartment
Door seal and surrounding
area (corners) dirty
See instructions for cleaning door on page 13.
Low temperature cycles
have been selected for a
prolonged period
Run a cycle with a higher temperature about once
a month.
Detergent left in detergent
compartment (detergent
compartment will not
open)
Dispenser lid blocked
Detergent lid may not be opening. Check for items
blocking it.
Old detergent
Do not use detergent that is hard or caked inside
box. Use only fresh detergent. Add detergent to
dishwasher just before starting it.
Spray arms do not rotate
properly
Make sure that both spray arms rotate freely. Make
sure that items do not obstruct movement of spray
arms. If necessary, clear any obstructions.
Make sure holes in spray arms are not blocked. If
necessary, clear holes with a pointed object and
rinse under water.
Dishes not dry
Drying
option needed
Select the
Drying
option for higher temperature
rinse and better drying.
No rinse agent or rinse
agent dispenser not set
properly
Fill rinse agent dispenser. Rinse agent helps dishes
to dry faster. Check rinse agent dispenser setting.
Plastic items
Certain plastic materials are difficult to dry. Plastics
may need to be towel dried. Also try opening door
after cycle is complete.
continued....
