7
Before You Call for Service
Problem Solution Guide
Problem
May Be Caused By
What to Do
Nothing Works. Control panel is
not lit. Fan does not work.
Power to hood is off.
Turn on power at junction or fuse box. Check
for tripped breaker or blown fuse.
Power outage.
Call electric company.
Hood not connected to electric
power.
Have qualified electrician connect hood to
electric power.
Lights do not work. Control
panel is not lit.
See
Nothing Works
above.
Light does not work. Control
panel is lit.
Loose light bulb.
Check to make sure that the light bulb is
screwed in completely (see page 6).
Light bulb burned out.
Replace light bulb (see page 6).
Fan does not draw heat and
smoke properly.
Fan set to low setting.
See
Operating Instructions
section.
Filter(s) clogged or dirty.
Check filters. Make sure they are completely
clean and not blocked by foreign objects.
Damper jammed shut or duct work
clogged.
Consult with a qualified installation profes-
sional.*
Fan shuts off by itself.
Timed feature used.
If the timer is set, the fan will turn off after 10
minutes. See
Timed Feature
on page 4.
Fan does not work. Control
panel not lit.
See
Nothing Works
above.
Fan does not work. Control
panel lit.
Fan malfunction.
Call for service.
Fan comes on by itself.
Hood AUTO-ON feature.
The fan comes on automatically when the
temperature rises above 140°F (60°C). The
AUTO-ON feature protects the control panel
from damage due to overheating. The fan will
automatically turn off when the temperature
goes below 140°F (60°C), if the fan control
is set to “off”. This safety feature cannot be
turned off. See page 4 for more details.
* The duct work connected from the range hood chimney to outside the house or building required to vent heat and
smoke is not manufactured, warranted or serviced by Dacor. The customer is responsible for having a qualified installer
install and maintain the duct work.
Warranty and Service
Before you request service:
1. Review the
Before You Call For Service
section
above.
2. Use the helpful tips found in our
Problem Solu-
tion Guide
.
3. Become familiar with the warranty terms and con-
ditions of your product on the following page.
4. If none of these tips or suggestions resolves your
problem, call our Customer Service center at the
number shown.
Getting Help
Dacor’s Customer Service center is available 6:00
a
.
m
.
– 5:00
p
.
m
.
Pacific Time
For warranty repairs or questions and for Dacor Dis-
tinctive Service (DDS) in the US and Canada
Phone: (800) 793-0093, extension 2822
For non-warranty repairs or questions in the US and
Canada
Phone: (800) 793-0093, extension 2813
Contact us through our web site at:
www.dacor.com/contact-us
