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Problem
1. Nothing works
. Ignitors do not spark.
3. Sparking, but no flame ignition,
4. Burners ignite, but flame is extremely large,
distorted or yellow.
5. Burner flame goes out at low setting.
6. Ignitors spark continuously after flame
ignition.
Possible Cause
Cooktop is not connected to electrical power.
Power supply is not energized.
Circuit breaker is tripped.
House fuse is blown.
Power outage in local area.
Gas shut-off valve is on “off” position.
Gas supply is interrupted.
Burner ring ports are clogged.
Burner ports or burner caps are not positioned
properly.
Cookop is being operated on the wrong type of
gas.
Regulator is not installed, is faulty, or is set for
the wrong type of gas.
Low gas supply pressure.
Air intake holes around knobs are obstructed.
Power supply is not grounded.
Power supply polarity is reversed.
Ignitors are wet or dirty.
Remedy
Have cooktop connected to a properly sized
electrical power supply by a qualified electrician.
Have an electrician check power supply,
including the house circuit breaker, wiring and
fuses.
Reset circuit breaker.
Replace house fuse.
Contact power company.
Turn shut-off valve to “on” position.
Contact gas company.
Clean burner ring ports with straightened paper
clip, needle or wire.
Remove and carefully re-install burner rings and
caps.
Ensure that the type of cooktop matches the gas
supply (natural gas of L.P. gas).
Check installation, replace regulator, or set
regulator for proper gas type.
Contact gas company.
Remove obstruction.
Have power supply properly grounded
Have polarity corrected.
Dry or clean ignitors.
Troubleshooting Guide
Unnecessary service calls may be expensive, frustrating and time consuming. Before you call for service, please review the potential
problems, possible causes and remedies shown in the table below.
No maintenance, other than the
CARE AND CLEANING
INSTRUCTIONS
identified in this
Use & Care Manual
, should be
attempted by the owner/operator. All other maintenance and service
must be performed by a qualified appliance technician.
First, review the recommended checks listed in the preceding
Troubleshooting Guide
. Then, be certain that the appliance has
been installed properly and is being operated correctly. Familiarize
yourself with the warranty terms and conditions listed in the
PRODUCT WARRANTY
section.
If the above checks have been completed and the problem has
not yet been remedied, call your local authorized DACOR service
representative. Your dealer can normally provide the name and
p
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telephone number of the nearest service company.
DACOR works diligently to ensure your satisfaction when service
is necessary. However, if you are not completely satisfied with the
service provided, contact the company that performed the service
and express why you are not pleased. Normally, they will be willing
and able to resolve the problem.
If the service agency is not able to respond effectively, call or
write the DACOR Customer Service Department. The phone
number and address of this department are listed on the inside
front cover of this manual. Please include your telephone number
if you choose to write. We will then do our utmost to assure your
happiness and satisfaction.
