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FAQ
The power indicator light is not on after the turnstile is powered on.
Check whether the air switch is turned on.
Check whether the power input of the switch is normal.
Check whether the cables are properly connected.
After swiping a card, the electromagnetic chuck is still locked.
Check whether the card is valid.
Check whether the user permission is issued successfully.
Check whether the cable connection between the information collection board and access
controller is normal.
No voice prompts when passing.
Check whether the cable connection of the speaker is correct.
Check whether the audio prompts are successfully configured through the configuration
application.
The direction indicator is not on.
Check whether the cables of the direction indicator are correctly connected.
The arms are not folded after the turnstile is powered off.
Check whether the fixing screw of the electromagnetic chuck module is loose.
The arms cannot be lifted up after the turnstile is powered on.
Manually push the arms down to their lower limit and then lift them up to a level position.
Adjust the position of the electromagnetic chuck bracket before fixing it to the turnstile.
The arms cannot be rotated after swiping a card, or they can be rotated without swiping a
card.
Check for any loose nuts or screws.
Apply lubricant to the moving parts of the electromagnets.
Adjust the position of the direction electromagnet bracket before fixing it to the turnstile.
