TROUBLESHOOTING
69
OUTDOOR UNIT ERROR CODES
ClimateTalk
Fault Code
Control Board
LED Display
Transmitted
ClimateTalk Message *1
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36
E36
STARTUP ERROR
The control encountered an abnormal
condition during the startup
procedure.
• Blocked/restricted condenser coil and/or
lines
• The compressor wire is lost phase
• Inconsistent compressor load
• Faulty control board
• Check and clean condenser coil and/or lines
• Check the wire between control board and
compressor
• Replace control board if necessary
37
E37
OD CTRL FAIL4
Indicates the control board may need
to be replaced.
• Outdoor fan motor not connected
properly
• Faulty control board
• Check wiring from outdoor fan motor to control
board; Repair if needed
• Replace control board if necessary
38
E38
COMP VOLTAGE
The control has detected a voltage
related issue with the compressor.
• High or low voltage from supply
• The compressor wire is lost phase
• Faulty control board
• Correct low/high line voltage condition; Contact
local utility if needed
• Check the wire between control board and
compressor
• Replace control board if necessary
39
E39
OD CTRL FAIL5
Indicates the control board may need
to be replaced.
• Thermistors inoperable or improperly
connected
• Faulty control board
• Check the connection to thermistors;
Repair/replace if needed
• Replace control board if necessary
40
E40
COMP MISMATCH
Control determines that its
compressor requirement is different
than the compressor capability.
• Memory card not correct
• Control board mismatch
• Check memory card data vs. outdoor unit
model
• Verify control board size vs. outdoor unit model;
Replace control board if necessary
41
E41
LOW REFRIGERANT
The control has detected a low
refrigerant condition.
• Refrigerant leak
• Low refrigerant charge
• Thermisters inoperable or not properly
connected
• Test for system leaks using leak test procedure
• Check refrigerant charge level; Adjust if needed
• Checkthe connection to thermistor;
Repair/replace if needed
42
E42
LOW LINE VOLT
Control detects a low power supply
voltage condition.
• Low line voltage supply
• Check circuit breakers and fuses; Replace if
needed
• Verify unit is connected to power supply as
specified on rating plate
• Correct low line voltage condition; Contact local
utility if
needed
43
E43
HIGH LINE VOLT
Control detects a high power supply
voltage condition.
• High line voltage supply
• Verify unit is connected to power supply as
specified on rating plate
• Correct high line voltage condition; Contact
local utility
if needed
44
E44
OP TEMP RANGE
The control detects the outdoor
temperature outside recommended
operational range. Unit may continue
to operate normally.
• Ambient air conditions too high or low
• Cycle power; re-try during usable ambient
temperature range
45
E45
NO COOLING TEST
The control is unable to start the
Cooling mode test because indoor
heat has been turned on by
thermostat. Please set thermostat to
off position.
• Heat provided by secondary heating
source
• Turn off heater using thermostat before running
AHRI mode
47
E47
NO SYS VER TEST
The control is unable to start the
System Verification test because
indoor heat has been turned on by
thermostat. Please set thermostat to
off position.
• Heat provided by secondary heating
source
• Turn off heater using thermostat before
operation
48
E48
NO PUMP DOWN
The control is unable to enter the
Pump Down Mode because indoor
heat has been turned on by
thermostat. Please set
thermostat to off position.
• Heat provided by secondary heating
source
• Turn off heater using thermostat before
operation
49
E49
NO CHARGE MODE
The control is unable to enter
Charging Mode because indoor heat
has been turned on by thermostat.
Please set thermostat to off position.
• Heat provided by secondary heating
source
• Turn off heater using thermostat before
operation
50
E50
LINE VOLT CTRL
This indicates there is a voltage
issue on the control board. See
service manual for troubleshooting
information.
• High or low voltage from supply
• Faulty control board
• Correct low/high line voltage condition; Contact
local utility if needed
• Replace control board if necessary
51*
2
E51
OD COMM ERROR
This indicates potential
communication
issues have been detected by the
outdoor control board.
• Communication wiring disconnected
• Check communication wiring; Repair as needed
52
-
COMP FAIL MINOR
This error indicates the equipment is
experiencing frequent compressor
faults. Control has determined
continued operation is acceptable.
This indicates they may be a
problem with the equipment.
• Stop valve not completely open
• The compressor wire is lost phase
• Compressor motor failure
• Check the opening of stop valve, should be full
open; Repair/replace if needed
• Check the wire between control board and
compressor
• Inspect compressor motor for proper function;
Replace if necessary
(*2) Network communication error (Refer to "NETWORK TROUBLESHOOTING").