Installation manual
53
E(D/B)(H/L)Q011~016BB
Unit for air to water heat pump system
4PW67904-1 – 01.2011
13.3. Error codes
When a safety device is activated, the user interface LED will be
flashing, and an error code will be displayed.
A list of all errors and corrective actions can be found in the table
below.
Reset the safety by turning the unit OFF and back ON.
In case this procedure for resetting the safety is not successful,
contact your local dealer.
Instruction to turn the unit OFF
User interface mode
(heating/cooling
=
)
Domestic water
heating mode (
w
)
Push the
y
button
Push the
v
button
ON
ON
1 time
1 time
ON
OFF
1 time
—
OFF
ON
—
1 time
OFF
OFF
—
—
Error
code
Failure cause
Corrective action
80
Inlet water temperature
thermistor failure (inlet water
thermistor broken)
Contact your local dealer.
81
Outlet water temperature
thermistor failure (outlet water
temperature sensor broken)
Contact your local dealer.
89
Water heat exchanger freeze-up
failure (due to water flow too low)
Refer to error code
7H
.
Water heat exchanger freeze-up
failure (due to refrigerant
shortage)
Contact your local dealer.
7H
Flow failure (water flow too low
or no water flow at all, minimum
required water flow is 16 l/min.
• Check that all shut off valves
of the water circuit are
completely open.
• Check if the water filter needs
cleaning.
• Check that the unit is
operating within its operating
range (refer to
"14. Technical
specifications" on page 54
).
• Also refer to
"7. Charging
water" on page 20
.
• Make sure there is no air in
the system (purge air).
• Check on the manometer that
there is sufficient water
pressure. The water pressure
must be >1 bar (water is cold).
• Check that the pump speed
setting is on the highest
speed.
• Make sure that the expansion
vessel is not broken.
• Check that the resistance in
the water circuit is not too high
for the pump (refer to
"10.8. Setting the pump
speed" on page 31
).
• If this error occurs at defrost
operation (during space
heating or domestic water
heating), make sure that the
backup heater power supply is
wired correctly and that fuses
are not blown.
• If EKHWSU version of
domestic hot water tank is
installed, check if the setting of
the additional thermostat in
the tank switch box is correct
(
≥
50°C).
• Check that the pump fuse
(FU2) and PCB fuse (FU1) are
not blown.
8F
Outlet water temperature of unit
too high (>75°C) during
domestic water heating
• Check that the contactor of the
electric backup heater is not
short circuited.
• Check that the outlet water
thermistor is giving the correct
read out.
8H
Outlet water temperature of unit
too high (>65°C)
• Check that the contactor of the
electric backup heater is not
short circuited.
• Check that the outlet water
thermistor is giving the correct
read out.
A1
Hydraulic PCB defective
Contact your local dealer.
A5
Too high (during heating
operation) or too low (during
cooling operation) refrigerant
temperature (measured by
R13T)
Contact your local dealer.
AA
Backup heater thermal protector
is open
Reset the thermal protector by
pressing the reset button (refer
to
"5.2. Main components" on
page 10
for location of the reset
button).
Check the reset button of the
thermal protector.
If both the thermal protector and
the controller are reset, but the
AA
error code persists, the
backup heater thermal fuse has
blown.
Contact your local dealer.
AC
Booster heater thermal protector
is open (applies only to
installations with a domestic hot
water tank with built-in electrical
booster heater (EKHW*))
Reset the thermal protector.
Secondary thermal protector is
open (applies only to units with a
EKHWSU domestic hot water
tank installed)
Reset the thermal protector.
C0
Flow switch failure (flow switch
remains closed while pump is
stopped)
Check that the flow switch is not
clogged with dirt.
C4
Heat exchanger thermistor
failure (heat exchanger
temperature sensor broken)
Contact your local dealer.
E1
Compressor PCB defective
Contact your local dealer.
E3
Abnormal high pressure
Check that the unit is operating
within its operating range (refer
to
"14. Technical specifications"
on page 54
).
Contact your local dealer.
E4
Actuation of low pressure sensor
Check that the unit is operating
within its operating range (refer
to
"14. Technical specifications"
on page 54
).
Contact your local dealer.
E5
Overload activation of
compressor
Check that the unit is operating
within its operating range (refer
to
"14. Technical specifications"
on page 54
).
Contact your local dealer.
E7
Fan lock failure (fan is locked)
Check if the fan is not obstructed
by dirt. If the fan is not
obstructed, contact your local
dealer.
E9
Malfunction of electronic
expansion valve
Contact your local dealer.
EC
Domestic hot water temperature
too high (>89°C)
• Check that the contactor of the
electric booster heater is not
short circuited.
• Check that the domestic hot
water thermistor is giving the
correct read out.
F3
Too high discharge temperature
(e.g. due to coil blockage)
Clean the coil. If the coil is clean,
contact your local dealer.
H3
Malfunctioning HPS system
Contact your local dealer.
H9
Outdoor temperature thermistor
failure (outdoor thermistor is
broken)
Contact your local dealer.
HC
Domestic hot water tank
thermistor failure
Contact your local dealer.
J1
Malfunction of pressure sensor
Contact your local dealer.
J3
Discharge pipe thermistor failure
Contact your local dealer.
J5
Suction pipe thermistor failure
Contact your local dealer.
J6
Aircoil thermistor frost detection
failure
Contact your local dealer.
J7
Aircoil thermistor mean
temperature failure
Contact your local dealer.
Error
code
Failure cause
Corrective action
