14
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Troubleshooting
Installer reference guide
254
EPRA14~W1 + ETSH/X(B)16P30+50EF
Daikin Altherma 3 H HT ECH₂O
4P679467-1A – 2022.07
Possible causes
Corrective action
The water volume in the installation is
too low
Make sure that the water volume in the
installation is above the minimum
required value (see
90]).
14.3.2 Symptom: Hot water does NOT reach the desired temperature
Possible causes
Corrective action
One of the tank temperature sensors is
broken.
See the service manual of the unit for
the corresponding corrective action.
The auxiliary boiler is not working
correctly.
If an auxiliary boiler is connected
directly to the tank, make sure that:
▪
the boiler is operating correctly.
▪
the boiler capacity is sufficient.
14.3.3 Symptom: The compressor does NOT start (space heating or domestic water heating)
Possible causes
Corrective action
The compressor cannot start if the
water temperature is too low. The unit
will use the backup heater to reach the
minimum water temperature (12°C),
after which the compressor can start.
If the backup heater doesn't start
either, check and make sure that:
▪
The power supply to the backup
heater is correctly wired.
▪
The backup heater thermal protector
is NOT activated.
▪
The backup heater contactors are
NOT broken.
If the problem persists, contact your
dealer.
The preferential kWh rate power supply
settings and electrical connections do
NOT match
This should match with the connections
as explained in:
▪
"9.3.2 To connect the main power
supply"
▪
"9.1.4 About preferential kWh rate
power supply"
▪
The preferential kWh rate signal was
sent by the electricity company
In the user interface of the unit, go to
[8.5.B]
Information
>
Actuators
>
Forced off contact
.
If
Forced off contact
is
On
, the
unit is operating under the preferential
kWh rate. Wait for the power to return
(maximum 2 hours).
Summary of Contents for ETSX16P30EF
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