6
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Troubleshooting
Installer reference guide
31
MCS341-DS1-111
Security gateway
4P529063-1A – 2020.12
6 Troubleshooting
6.1 Conceivable failures
Failure
Cause
Solution
Connection failure
Cannot connect to the
Security gateway.
Check power.
Make sure that the RIGHT SD card is inserted in the SD card
slot CORRECTLY.
Make sure that the Security gateway is POWERED ON.
Check the IP ADDRESS of the Security gateway and the setup
PC. Make sure they are included in the same local network.
Make sure that the RIGHT LAN ports are used and set:
-
Left side: Port A
-
Right side: Port B
RESTART the Security gateway
* Use the specific Security gateway setup tool when you
forgot the IP address of the Security gateway as described in
"8.2 To detect the IP address"
35].
Setup failure
Failure to:
▪
Perform setup,
▪
Download logfiles,
▪
Perform factory reset,
▪
Reboot,
▪
Check the version.
SIGN OUT of the web application of the Security gateway
setup or the specific Security gateway setup tool.
SIGN IN the web application of the Security gateway setup or
the specific Security gateway setup tool again.
TRY setup, download log file, factory reset, reboot and version
check again.
6.2 Error messages
Category
Description
Remarks
1. Javascript invalid
1.1 Javascript
unavailable. Enable
Javascript and try again.
—
2. Cookie invalid
2.1 Cookie disabled.
Enable cookies in your
browser preferences
and try again.
—
3. Security gateway
connection
3.1 Failed to connect to
Security gateway. Check
if the Security gateway
is connected to the
same network.
—