8 Troubleshooting
Installation and operation manual
13
RK RKXYQ8T7Y1B
VRV IV compressor unit for indoor installation
4P499900-1B – 2021.12
When asking your dealer for an intervention, always state:
▪ The complete model name of the unit.
▪ The manufacturing number (stated on the nameplate of the unit).
▪ The installation date.
▪ The symptoms or malfunction, and details of the defect.
WARNING
▪ Do NOT modify, disassemble, remove, reinstall or
repair the unit yourself as incorrect dismantling or
installation may cause an electrical shock or fire.
Contact your dealer.
▪ In case of accidental refrigerant leaks, make sure there
are no naked flames. The refrigerant itself is entirely
safe, non-toxic and non-combustible, but it will
generate toxic gas when it accidentally leaks into a
room where combustion air from fan heaters, gas
cookers, etc. is present. ALWAYS have qualified
service personnel confirm that the point of leakage has
been repaired or corrected before resuming operation.
8
Troubleshooting
If one of the following malfunctions occur, take the measures shown
below and contact your dealer.
WARNING
Stop operation and shut OFF the power if anything
unusual occurs (burning smells etc.).
Leaving the unit running under such circumstances may
cause breakage, electrical shock or fire. Contact your
dealer.
The system MUST be repaired by a qualified service person.
Malfunction
Measure
If a safety device such as a fuse, a
breaker or an earth leakage breaker
frequently actuates or the ON/OFF
switch does NOT properly work.
Turn OFF the main power
switch.
If water leaks from the unit.
Stop the operation.
The operation switch does NOT work
well.
Turn OFF the power
supply.
If the user interface display indicates the
unit number, the operation lamp flashes
and the malfunction code appears.
Notify your installer and
report the malfunction
code.
If the system does NOT operate properly except for the above
mentioned cases and none of the above mentioned malfunctions is
evident, investigate the system in accordance with the following
procedures.
Malfunction
Measure
If the system does not
operate at all.
▪ Check if there is no power failure. Wait
until power is restored. If power failure
occurs during operation, the system
automatically restarts immediately after
power is restored.
▪ Check if no fuse has blown or breaker is
activated. Change the fuse or reset the
breaker if necessary.
Malfunction
Measure
If the system goes into
fan only operation, but
as soon as it goes into
heating or cooling
operation, the system
stops.
▪ Check if air inlet or outlet of heat
exchanger unit or indoor unit is not
blocked by obstacles. Remove any
obstacles and make sure the air can flow
freely.
▪ Check if the user interface display shows
(time to clean the air filter). (Refer to
12] and
"Maintenance" in the indoor unit manual.)
The system operates
but cooling or heating
is insufficient.
▪ Check if air inlet or outlet of heat
exchanger unit or indoor unit is not
blocked by obstacles. Remove any
obstacle and make it well-ventilated.
▪ Check if the air filter is not clogged (refer
to "Maintenance" in the indoor unit
manual).
▪ Check the temperature setting.
▪ Check the fan speed setting on your user
interface.
▪ Check for open doors or windows. Close
doors and windows to prevent wind from
coming in.
▪ Check if there are too many occupants in
the room during cooling operation. Check
if the heat source of the room is
excessive.
▪ Check if direct sunlight enters the room.
Use curtains or blinds.
▪ Check if the air flow angle is proper.
If after checking all above items, it is impossible to fix the problem
yourself, contact your installer and state the symptoms, the complete
model name of the unit (with manufacturing number if possible) and
the installation date (possibly listed on the warranty card).
8.1
Error codes: Overview
In case a malfunction code appears on the indoor unit user interface
display, contact your installer and inform the malfunction code, the
unit type, and serial number (you can find this information on the
nameplate of the unit).
For your reference, a list with malfunction codes is provided. You
can, depending on the level of the malfunction code, reset the code
by pushing the ON/OFF button. If not, ask your installer for advice.
Main code
Contents
External protection device was activated
EEPROM failure (indoor)
Drain system malfunction (indoor)
Fan motor malfunction (indoor)
Swing flap motor malfunction (indoor)
Expansion valve malfunction (indoor)
Drain malfunction (indoor unit)
Filter dust chamber malfunction (indoor)
Capacity setting malfunction (indoor)
Transmission malfunction between main PCB and sub
PCB (indoor)
Heat exchanger thermistor malfunction (indoor; liquid)
Heat exchanger thermistor malfunction (indoor; gas)
Suction air thermistor malfunction (indoor)
Discharge air thermistor malfunction (indoor)
