Dake Corporation
724 Robbins Road
Grand Haven, MI 49417
3
REV062018
RETURN & REFUND POLICY
Thank you for purchasing from Dake! If you are not entirely satisfied with your purchase, we are here to
help.
Returns
All Dake manufactured / distributed machines, parts and couplings include a 30-day return option. These
policies are valid from the date of final shipment to the end user.
To be eligible for a return, the item must be unused and in the same condition as received.
All requested warranty claims must be communicated to the distributor or representative responsible for
the sale. Once communication has been initiated, Dake Customer Service must be contacted for
approval:
Phone: (800) 937-3253
Email: customerservice@dakecorp.com
Once the return request has been approved by Customer Service, a representative will supply a Return
Material Authorization (RMA) number. The returned item must have the provided RMA number clearly
marked on the outside packaging. Any item received without an RMA number clearly visible on the
packaging will not be processed.
An RMA number can only be provided by the Dake Customer Service team and must be obtained prior
to the return shipment.
Refunds
Once the item has been received and inspected for damages, a representative will notify the requestor
referencing the provided RMA number.
If the return is approved, a refund will be issued to the original method of payment, less a 20% restocking
fee. The restocking fee may be waived if an order is placed at the time of return with like-value
merchandise.
Transportation costs are the responsibility of the end user and will not be credited upon return approval.
Any item that is returned after the initial 30 days or has excessive/obvious use will not be considered for
a full refund.
