Daktronics P1756, Installation Manual

Daktronics Exchange and Repair & Return Programs

12

6  Daktronics Exchange and Repair & Return 

Programs

Exchange Program

The Daktronics Exchange Program is a service for quickly replacing key components 

in need of repair. If a component fails, Daktronics sends a replacement part to the 

customer who, in turn, returns the failed component to Daktronics. This decreases 

equipment downtime. Customers who follow the program guidelines explained below 

will receive this service. 
Before contacting Daktronics, identify these important numbers: 

Model Number: ______________________________________________________________________
Job/Contract Number: _______________________________________________________________
Date Manufactured/Installed: _________________________________________________________
Daktronics Customer ID Number: ______________________________________________________

To participate in the Exchange Program, follow these steps: 

1�  Call Daktronics Customer Service� 

Market Description

Customer Service Number

Schools (including community/junior colleges), religious 

organizations, municipal clubs, and community centers

877-605-1115

Fax: 605-697-4444

Universities and professional sporting events, live events for 

auditoriums, and arenas

866-343-6018

Fax: 605-697-4444

2�  When the new exchange part is received, mail the old part to Daktronics� 

If the replacement part fixes the problem, send in the problem part being replaced. 

a� 

Package the old part in the same shipping materials in which the replacement 

part arrived. 

b� 

Fill out and attach the enclosed UPS shipping document. 

c� 

Ship the part to Daktronics. 

3�  The defective or unused parts must be returned to Daktronics within 5 weeks of initial 

order shipment�

If any part is not returned within five (5) weeks, a non-refundable invoice will be 

presented to the customer for the costs of replenishing the exchange parts inventory 

with a new part. Daktronics reserves the right to refuse parts that have been 

damaged due to acts of nature or causes other than normal wear and tear.