8
Maintenance & Troubleshooting
If after 2 weeks Daktronics has still not received the parts back, the customer must
pay the second invoice and will not be credited for the return of the failed part.
Daktronics reserves the right to refuse parts that have been damaged due to acts of
nature or causes other than normal wear and tear.
Repair & Return Program
For items not subject to exchange, Daktronics offers a Repair & Return Program. To send a
part for repair, follow these steps:
1.
Call or fax Daktronics Customer Service:
Refer to the appropriate market number in the chart listed on the
previous page.
2.
Receive a Return Materials Authorization (RMA) number before shipping.
This expedites repair of the part.
3.
Package and pad the item carefully to prevent damage during shipment.
Electronic components, such as printed circuit boards, should be placed in an
antistatic bag before boxing. Daktronics does not recommend using packing „peanuts‟
when shipping.
4.
Enclose:
name
address
phone number
the RMA number
a clear description of symptoms
Shipping Address
Daktronics Customer Service
RMA #
201 Daktronics Drive, Dock E
Brookings, SD 57006
Fax:
605-697-4444
Daktronics Warranty and Limitation of Liability
The Daktronics Warranty and Limitation of Liability is located in
Appendix B
. The Warranty
is independent of Extended Service agreements and is the authority in matters of service,
repair, and display operation.
