Replacement Parts and Exchange and Repair Programs
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6.
Set the rotary dial on the new VM CAN distribution board to the same settings as the
old board.
7.
Complete
Steps 1
–
5
in reverse order.
Daktronics Exchange and Repair & Return Programs
To serve customers’ repair and maintenance needs, Daktronics offers both an Exchange
Program and a Repair & Return Program.
Exchange Program
Daktronics offers a unique Exchange Program as a quick service for replacing key parts
in need of repair. If a part requires repair or replacement, Daktronics sends the customer
a replacement, and the customer sends the defective part to Daktronics. This decreases
display downtime.
Before Contacting Daktronics
Identify these important part numbers:
Serial Number:
Model Number:
Contract Number:
Date Installed:
Location of Display (Mile Marker Number):
Daktronics Customer ID Number:
To participate in the Exchange Program, follow these steps.
1.
Call Daktronics Customer Service:
2.
When the new exchange part is received, mail the old part to Daktronics.
If the replacement part fixes the problem, send in the problem part which is being
replaced.
a.
Package the old part in the same shipping materials in which the replacement
part arrived.
b.
Fill out and attach the enclosed UPS shipping document.
c.
Ship the part to Daktronics.
3.
A charge is made for the replacement part immediately, unless a qualifying service
agreement is in place.
In most circumstances, the replacement parts are invoiced at
the time they are shipped.
4.
If the replacement part does not solve the problem, return the part within 30 working
days or the full purchase price is charged.
If, after the exchange is made the
equipment is still defective, please contact customer service immediately. Daktronics
expects immediate return of an exchange part if it does not solve the problem. The
company also reserves the right to refuse parts that have been damaged due to
acts of nature or causes other than normal wear and tear.
Market Description
Customer Service
Number
Department of Transportation, mass transits, airports, parking
facilities
800-833-3157
