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Chapter 5 Service and declaration
5.1 Service and declaration
1. The after-‐sale service of this product is according to national regulations.
2. As long as the malfunction is caused by the product quality problems under normal circumstances, you can return
it in seven days and one year free maintaining service.
3. There must be the complete package with the "Warranty leaflet" filled out when the product need to repair.
4. During the non-‐warranty period, Company will charge a maintenance fee according to the standard of company.
(1)Parts don’t belong to Changer or users change the parts which don’t buy in the authorized store.
(2)Malfunction caused by the incorrect installation, operation or using product in the wrong environment.(eg.
Temperature is too high or too low, too wet or dry, high altitude, unstable voltage or current, high ground voltage, etc.)
(3)Malfunction caused by the abuse (including excess workload).
(4)Malfunction caused by improper storage such as rodents or liquid and so on.
(5)Malfunction caused by unauthorized disassemble and ultra vires modification.
(6)Malfunction caused by the repair operated by the unauthorized service center.
(7)Malfunction caused by the setting of other software and virus.
(8)Malfunction caused by the human factors.
5. Warranty covers main part, power adapter, manual press, foot press. Consumables and appearance are not
covered under warranty;
6. Operation doesn’t according to the warranty process is regarded as invalid operation.
5.2 Warranty process
1. Call the 400 service number to confirm the malfunction initially.
2. Fill out the “Warranty leaflet” and mail it to the “service@changer.hk” or print and posted back to company with
the equipment.
3. Disassemble the equipment and post the faulty parts to company.
4. We will finish the maintenance according to the warranty leaflet in two days and return parts to customer.
5.3 Contact information
You can get the technical support and information by following ways:
Free call
：
400-‐850-‐7919
Tel
：
0755-‐23974826
E-‐mail:
：
service@changer.hk
Web
：
www.tochanger.com
