Spyder3 Color Manual
103
DALSA
03-032-20059-01
8.3 Product Support
If there is a problem with your camera, collect the following data about your application
and situation and call your DALSA representative.
Note:
You may also want to photocopy this page to fax to DALSA.
Customer name
Organization name
Customer phone number
fax number
Complete Product Model
Number
(e.g. SC-30-02k80-00-R)
Complete Serial Number
Your DALSA Agent or Dealer
Acquisition System hardware
(frame grabber, host computer,
light sources, etc.)
Power supply setting and
current draw
Pixel rate used
Control signals used in your
application, and their frequency
or state (if applicable)
EXSYNC
BIN
LVDS/TTL
Other _______
Results when you run an error
report
please attach text received from the camera after initiating
an error report
Detailed description of problem
encountered.
please attach description with as much detail as appropriate
In addition to your local DALSA representative, you may need to call DALSA Technical
Sales Support:
DALSA Sales Offices
North America
Europe
Asia Pacific
700 Technology Park Drive
Billerica, MA
USA, 01821
Tel: 978-670-2000
Fax: 978-670-2010
sales.americas@dalsa.com
Breslauer Str. 34
D-82194 Gröbenzell (Munich)
Germany
Tel: +49 - 8142 – 46770
Fax: +49 - 8142 – 467746
sales.europe@dalsa.com
Ikebukuro East 1 3F
3-4-3 Higashi Ikebukuro
Toshima-ku, Tokyo
Japan
+81 3 5960 6353 (phone)
+81 3 5960 6354 (fax)
sales.asia@dalsa.com
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