24
Troubleshooting Problems
X64-AN Quad User's Manual
Possible Installation Problems
Hardware PCI bus conflict:
When a new installation produces PCI bus error messages or the
board driver does not install, it is important to verify that there are no conflicts with other PCI or
system devices already installed. Use the Teledyne DALSA PCI Diagnostic tool as described in
Checking for PCI Bus Conflicts
" on page 25
. Also verify the installation via the
.
Verify Sapera and Board drivers:
If there are errors when running applications, confirm that all
Sapera and board drivers are running. See
Sapera and Hardware Windows Drivers
for details. In addition, Teledyne DALSA technical support will ask for the log file of messages
by Teledyne DALSA drivers. Follow the instructions describe in
"
on page 30
.
Firmware update error:
There was an error during the X64-AN Quad firmware update
procedure. The user usually easily corrects this. Follow the instructions
" on page 28
.
Installation went well but the board doesn't work or stopped working. Review theses steps
described in
Symptoms: CamExpert Detects no Boards
" on page 31.
Possible Functional Problems
Driver Information:
Use the Teledyne DALSA device manager program to view information
about the installed X64-AN Quad board and driver. See
"
Driver Information via the Device
.
Area Scan Memory Requirements:
The X64-AN Quad on board memory provides two frame
buffers large enough for most imaging situations. See
"
Memory Requirements with Area Scan
" on page 30
for details on the on board memory and possible limitations.
Sometimes the problem symptoms are not the result of an installation issue but due to other system
issues. Review the sections described below for solutions to various functional problems.
Symptoms: X64-AN Quad Does Not Grab
" on page 32
Symptoms: Card acquisition bandwidth is less than expected
Troubleshooting Procedures
The following sections provide information and solutions to possible X64-AN Quad installation and
functional problems. The previous section of this manual summarizes these topics.