16
Troubleshooting
Before calling service team for support, please check the following troubleshooting tips:
Cause
Solution
It may occur that the cooktop does
not work normally.
Check that the gas and electricity supply is not
interrupted, especially that the mains gas valve is
open.
The burner does not light or the
flame is not uniform around the
burner
Blocked air holes on the burner;
All parts making up the burner are installed
correctly;
No airflow around the cooking surface.
The flame does not stay lighted on
the model with the safety device.
Press the knob all the way;
Long press the knob to activate the safety
device.
The gas holes are not clogged in the area
corresponding to the safety device.
The burner does not remain on
when set to "Low".
The gas holes are not clogged;
There is no airflow near the cooking surface of
the cooktop;
Minimum value of the knob has been adjusted
correctly.
The cookware is not stable.
The bottom of the cookware is perfectly flat.
The cookware is centered correctly on the
burner or electric hot plate;
The support grids have not been inverted.