V3-BTZBEE
Danalock V3-BTZBE, Technical Manual v.2.3, February 2019
Page 16
Technical Assistance
If you have a problem and cannot find the information you need in the product
documentation, please contact Poly-Control ApS
Poly-Control ApS
Gammel Stillingvej 427 C
DK – 8462 Harlev J
Denmark
Tel: +45 42 42 81 22
E-mail:
support@danalock.com
Web:
www.danalock.com
When contacting technical support, please be prepared to provide the information listed
below:
Minimum Information Required for Technical Assistance
If you or a user reports difficulty with a V3-BTZBE unit, it is helpful to retrieve directly from
the unit all current configuration settings and the message log data etc., that is accessible
by the technical support when they receive the following information about the unit.
1. Serial number (preferred), MAC address or alias of the lock
2. Username used when registering / installing the lock
3. Username used when getting the error (if different username)
4. Time of incident
Return Merchandise Authorization - RMA
1. If you experience defects in your product, please contact our customer support at:
support@danalock.com
or phone
+45 42 42 81 22
Your inquiry will be processed by our support team and a support ticket number will be
created in our system. You will receive your ticket number by email.
2. In case your hardware needs to be sent to us you will receive a RMA form by email
from our support team that you must fill out.
Print out the RMA and pack it together with the faulty product and send both to the
following address:
Poly-Control ApS
Gammel Stillingvej 427 C
DK – 8462 Harlev J
Denmark
Attention: Customer Care
