Troubleshooting
Tel: 1-800-26 - (1-800-263-2629)
Hours of Operation:
Monday to Thursday 8:30 am - 6:00 pm Eastern Standard Time
Friday 8:30 am - 4:00 pm Eastern Standard Time
PROBLEM
POSSIBLE CAUSE
SOLUTION
Dehumidifi er does
not start
• The
dehumidi
fi
er is un-
plugged
•
The fuse is blown/circuit
breaker is tripped
• Dehumidi
fi
er has reached
its preset level or bucket is
full
•
Bucket is not in the proper
position
• Power
failure
•
Make sure the plug is pushed completely into the outlet
•
Check the house fuse/circuit breaker box and replace the
fuse or reset the breaker
•
The unit turns off automatically when either condition
occurs. Change to a lower setting or empty the bucket and
replace properly
•
The bucket must be in place and securely seated for the
unit to operate.
•
There is a protective time delay (up to 3 minutes) to pre-
vent tripping of the compressor overload. For this reason,
the unit may not start normally for 3 minutes after it is
turned back on.
Dehumidifi er does
not dry the air as it
should
•
Did not allow enough time
to remove the moisture
• Air
fl
ow is restricted
• Dirty
fi
lter
•
The humidity control may
not be set low enough
•
Doors and windows may
not be closed tightly
•
Clothes dryer may be blow-
ing moisture-laden air into
the room
•
Room temperature is too
low
• When
fi
rst installed, allow at least 24 hours to maintain the
desired dryness
•
Make sure there are no curtains, blinds or furniture block-
ing the front or back of the dehumidi
fi
er. See the “Loca-
tion” section.
•
See the “Air
fi
lter” section
•
For drier air, press the
▼
button and set to a lower percent
value (%)
•
Check that all doors, windows and other openings are
securely closed
•
Install the dehumidi
fi
er away from the dryer. The dryer
should be vented to the outside.
•
Moisture removal is best at higher room temperatures.
Lower room temperatures will reduce the moisture remov-
al rate. Modes are designed to be operated at tempera-
tures above 5°C (41°F)
Dehumidifi er runs
too much but does
not collect water
•
Need to reset controller
•
Set to 40% RH. Allow bucket to
fi
ll and then empty bucket.
Adjust controller to desired % RH.
Dehumidifer runs
too much collects
water
•
Area to be dehumidifed is
too large
•
Doors and windows are
open
•
The capacity of your dehumidi
fi
er may not be adequate
•
Close all doors and windows
Frost appears on
the coils
•
Unit has been recently
turned on, or room tempera-
ture is below 5°C (41°F)
•
This is normal. Frost will usually disappear within 60 min-
utes. See the “Defrost” section
Controls cannot be
set
•
The compressor will turn
off and the fan will auto-
matically continue to run for
approx. 3 minutes at a
fi
xed
setting
•
This is normal. Wait approximately 3 minutes and set the
fan as desired.
Fan noise
•
Air is moving through the
dehumidi
fi
er
•
This is normal
Water on fl oor
•
Hose connection may be
loose
•
Bucket used to collect wa-
ter, but the hose is attached
•
Check the hose connection. See “Continuous Drain” sec-
tion
•
Disconnect the hose if using the bucket to collect water,
see “Continuous Drain” section.
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