TROUBLESHOOTING
10
PROBLEM
POSSIBLE CAUSE
SOLUTION
1) Surface elements or oven will
not operate
• Make sure power cord is tightly
plugged into grounded outlet.
• Possible blown fuse or tripped
circuit breaker.
• Servicing wiring is not complete.
• Power outage.
• Check power cord; plug in properly.
• Replace the fuse or reset the circuit.
• Contact your dealer, installing agent
or authorized service provider.
• Check house lights to be sure; call
your local electricity company.
2) Surface elements do not heat
properly.
• Lightweight or warped pans used.
• No power to the appliance.
• Incorrect control setting.
• The surface units are not plugged in
solidly.
• Use only flat, evenly balanced,
medium or heavyweight cookware.
Cooking materials and weight of the
material affect heating.
• Check solutions from problem #1
• Make sure the correct control is on
for the surface unit to be used.
• With controls off, check that the
surface unit is plugged completely
into the receptacle.
3) Drip bowls are pitting or
rusting.
• Foods with acids (ex. tomatoes), if
allowed to stand in/on bowls will
cause corrosion.
• Environment.
• Remove and wash drip bowls as
soon as possible after a spillover.
• Houses along seacoast are exposed
to salt air; protect bowls as much as
possible from direct exposure to salt
air.
4) Drip bowls are turning color or
distorting.
• Bottom surface of cookware
extends beyond surface elements and
touches cook-top surface.
• This can cause high enough
temperatures to discolor drip bowls;
pan size should match the size of
element being used.
5) Poor baking results.
• Many factors affect baking results.
• Make sure the proper rack position
is used. Center food in the oven and
space pans to allow air to circulate.
Allow the oven to preheat to the set
temperature before placing food in
the oven. Try adjusting the recipes
recommended temp. or baking time.
6) Oven makes clicking noise.
• This is the sound of the heating
element turning off and on during
cooking functions.
• This sound is normal.
7) Oven door is crooked.
• The door is not positioned correctly.
• Because the oven door is
removable, it can become incorrectly
positioned during installation. To
straighten the door, see “Care and
Cleaning” section in this Guide.
Before you call for service, review this list of troubleshooting solutions. If none of the below suggestions
rectify the problem, contact the Danby customer service department TOLL FREE: 1-800-26-
