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Troubleshooting
How do I know when my account has been activated?
Once your account has been activated, you will see a “Welcome”
message on your screen. If the Welcome message doesn’t
appear on your device within 48 hours after registering, contact
your T-Mobile Customer Care department.
In order to comply with airline regulations, how can I temporarily
disable wireless connectivity when traveling?
Remember to switch to “Airplane Mode” during aircraft takeoff
and landing. To turn off wireless connectivity (to comply with FAA
regulations) follow these instructions:
1
From the Jump screen, press
MENU
, and select
Airplane
Mode > Turn Wireless Off
.
2
Your device is now offline. Confirm offline status by looking at
the title bar; the radio icon and “OFF” should blink alternately.
Even without wireless connectivity, you can still access the
device applications and read email messages that already been
downloaded. However, you will not be able to send or receive
messages until you enable wireless connectivity again.
How can I protect my device from damage?
The best way to protect your device is to carry it with the display
closed, in the carrying case supplied in the box. You risk
damaging your device if you do not protect the display. Also,
water—even in small amounts or in the form of steam—can