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What should I do if I need a replacement part for my device or if I
need to have my device repaired?
Contact your T-Mobile Customer Care department for support.
How can I clean my device screen?
The screen on your device is coated with a protective layer of
polycarbonate. You can safely use warm soapy water, denatured
alcohol, or isopropyl alcohol to remove dirt and smudges from
your screen. Be sure to use a very soft cotton cloth, such as an
old t-shirt, to prevent scratching when wiping the screen.
How do I report a lost device?
Call your T-Mobile Customer Care department to report the
lost device as soon as possible! T-Mobile will disable your lost
device and your existing data will remain stored on the service,
assuming no one has tampered with the data since you lost the
device. When you receive your new device, your account data
will be downloaded to it automatically after you sign in with your
existing username and password.
The device is not charging when I connect it to a personal
computer using the USB cable. What’s wrong?
Some personal computers are not able to charge your device
using the USB cable. If this is the case with your computer, when
you attach your device to the computer, you will see an alert on
the device telling you that you are receiving a USB charge that is
too low for charging your device. Instead, use the power adapter
included in the box for charging.
