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9.
WARRANTY
DANTHERM, INC., LIMITED WARRANTY FOR HEAT EXCHANGER AND AIR CONDITIONING UNITS
DANTHERM, INC.’s (“DANTHERM”) limited warranty extends to the original purchaser only of any DANTHERM
heat exchanger and air conditioning unit, and to no other person or entity. DANTHERM warrants that such
DANTHERM products will be free from defects in materials and workmanship in normal use for a period of twelve
(12) months from the date of dispatch. Should any part of your DANTHERM product fail because of a manufacturing
defect within such twelve (12) month period, DANTHERM terms are set out below:
PRODUCT WARRANTY
SHIPMENT LIABILITY
PRODUCT
WARRANTY
PERIOD*
IN FIELD
WARRANTY**
RETURN TO BASE
WARRANTY
IN FIELD
RETURN TO BASE
AIR
CONDITIONER
12 months
PARTS SUPPLY
ONLY
PARTS & LABOR
Supply of item freight
pre-paid by Dantherm.
Return of defective part
pre-paid by customer.
Return of item freight pre-paid
by customer.
Supply of item freight pre-paid
by Dantherm.
HEAT
EXCHANGER
12 months
PARTS SUPPLY
ONLY
PARTS & LABOR
Supply of item freight
pre-paid by Dantherm.
Return of defective part
pre-paid by customer.
Return freight pre-paid by
customer.
Supply freight pre-paid by
Dantherm.
**
Using Dantherm nominated service contractors – warranty on product continues
Using Dantherm non-approved service contractors – warranty on product becomes void
Warranty period starts from shipment date – warranty of replacement parts shall only apply for the remainder of the
warranty period of the original product.
Any transportation, related service labor, diagnosis calls, filters, driers, and refrigerant are not included. In the event
all related service labor is performed by DANTHERM nominated service contractors, the replacement part shall be
warranted by DANTHERM for the remainder of the warranty period of the original product.
This warranty does not cover damages or repairs caused by improper installation, misuse of the product,
negligent servicing, improper applications, unauthorized modifications, improper electrical supply, failure
to follow manufacturer’s instructions and rating plate information, accidents, natural disasters, damage in
transportation, lack of normal preventive maintenance, or other events beyond DANTHERM’s control.
This warranty is also subject to the following operating conditions: 1) voltage variation not greater than
10%, 2) frequency variation not greater than 3Hz from nameplate rating, 3) cooling load is not greater than
product label under rated conditions 4) unit is not restarted for a period of five minutes after accidental or
intentional shut-off, 5) operation is not subject to abnormal conditions or customer, user misapplication, 6)
customer or user does not modify, abuse, or neglect the product, 7) refrigerant specified on nameplate is
only refrigerant used, and 8) customer or user complies with all other installation, maintenance, and
operating instructions. Cost of repair or replacement of consumable parts is not covered under the terms of
this warranty.
THIS WARRANTY CONSTITUTES THE EXCLUSIVE REMEDY OF ANY PURCHASER OF A DANTHERM PINNACLE HEAT EXCHANGER AND CLASSIC
AIR CONDITIONING UNIT AND IS IN LIEU OF ALL OTHER ARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED
WARRANTIES OF MERCHANTABILITY, FITNESS FOR USE, OR FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL ANY IMPLIED WARRANTIES
OF MERCHANTABILITY, FITNESS FOR USE, OR FOR A PARTICULAR PURPOSE EXCEED THE TERMS OF THE APPLICABLE WARRANTY STATED
ABOVE, AND DANTHERM SHALL HAVE NO OTHER OBLIGATION OR LIABILITY, EXPRESS OR IMPLIED. IN NO EVENT SHALL DANTHERM BE
LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. SOME
STATES DO NOT ALLOW LIMITATIONS OR EXCLUSIONS, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.
Dantherm
Cooling
, Inc. Heat Exchanger Operating & Maintenance Manual
HexFlow Pinnacle Series Product Information Manual
