54
IR-150BT Media Player
Product code: D1247
7.
Troubleshooting
This troubleshooting guide contains solutions to problems which can be carried out by an ordinary person. The
device does not contain user-serviceable parts. Unauthorized modifications to the device will render the
warranty void. Such modifications may result in injuries and material damage. Refer servicing to instructed or
skilled persons. Contact your Highlite International dealer in case the solution is not described in the table.
Problem
Probable cause(s)
Solution
The device does not
function at all
No power to the device
●
Check if power is switched on and
cables are plugged in
Internal fuse is blown
●
Return the device to your DAP dealer
No sound
The volume is set to minimum
●
Increase the volume
The device cannot
connect to Wi-Fi
Wi-Fi antenna is not connected
●
Install the supplied Wi-Fi antenna and
put it in a vertical position
Wi-Fi network is offline
●
Check if the network works on another
device
●
Check if a DHCP server is available
●
Check if the static IP address is
configured
●
Check if your firewall does not block
the output ports
The router limits access to MAC
addresses
●
Check the MAC address (Wi-Fi MAC or
LAN MAC in Network Information on
page 48) and add it to the allowed
equipment list of your router (AP)
Wi-Fi signal is too weak
●
Check the distance between the
device and the Wi-Fi router
●
Move the device closer to the router
Unsupported encryption method
●
Set the encryption method to WEP,
WPA or WPA2
Incorrect Wi-Fi password
●
Enter the correct Wi-Fi password
Some radio stations
do not work
Stations are not broadcasting at
this time of the day (time zone)
The maximum number of listeners is
reached
The URL is out of date
●
Tune in again (URLs are updated daily)
DAB or FM does not
work or the signal is
weak
●
Reset the device’s parameters to the
default factory settings. See 6.6.9.16.
Reset to Default on page 49
●
Extend the antenna
●
Move the device closer to a window
●
Check if there are electrical devices
that cause interference
Media server is not
available
Incorrect network
●
Check if the device and the media
server use the same network
Firewall limits the access
●
Disable your firewall for verification
Playback stutters
(buffering)
Bandwidth is too low or busy
●
Check the internet connection
●
Test reception with another station
●
Increase the buffer time. See 6.6.9.12.
Buffer Time on page 47
The device does not
respond to the
remote control
The remote control is beyond
outside of the range of the sensor
of the infrared port
●
Walk closer to the device or change
the angle at which you point the
remote control to the device. See
6.13. Remote Control on page 52
The batteries in the remote control
are depleted
●
Change the batteries of the remote
control
