4
Ordercode: D1356
DM-35
Return Procedure
Returned merchandise must be sent prepaid and in the original packing, call tags will not be issued.
Package must be clearly labeled with a Return Authorization Number (RMA number). Products returned
without an RMA number will be refused. Highlite will not accept the returned goods or any responsibility.
Call Highlite 0031-455667723 or mail
and request an RMA prior to shipping the
fixture. Be prepared to provide the model number, serial number and a brief description of the cause for
the return. Be sure to properly pack the fixture, any shipping damage resulting from inadequate
packaging is the customer’s responsibility. Highlite reserves the right to use its own discretion to repair or
replace the product(s). As a suggestion, proper UPS packing or double-boxing is always a safe method to
use.
Note: If you are given an RMA number, please include the following information on a piece of paper
inside the box:
01)
Your name
02)
Your address
03)
Your phone number
04)
A brief description of the symptoms
Claims
The client has the obligation to check the delivered goods immediately upon delivery for any short-
comings and/or visible defects, or perform this check after our announcement that the goods are at their
disposal. Damage incurred in shipping is the responsibility of the shipper; therefore the damage must be
reported to the carrier upon receipt of merchandise.
It is the customer's responsibility to notify and submit claims with the shipper in the event that a fixture is
damaged due to shipping. Transportation damage has to be reported to us within one day after receipt
of the delivery.
Any return shipment has to be made post-paid at all times. Return shipments must be accompanied with
a letter defining the reason for return shipment. Non-prepaid return shipments will be refused, unless
otherwise agreed in writing.
Complaints against us must be made known in writing or by fax within 10 working days after receipt of the
invoice. After this period complaints will not be handled anymore.
Complaints will only then be considered if the client has so far complied with all parts of the agreement,
regardless of the agreement of which the obligation is resulting.
