DAPAudio RM-101, User Manual

4 

      Return Procedure 

Returned merchandise must be sent prepaid and in the original packing, call tags will not be issued. 
Package must be clearly labeled with a Return Authorization Number (RMA number). Products returned 
without an RMA number will be refused. Highlite will not accept the returned goods or any responsibility. 
Call Highlite 0031-455667723 or mail 

aftersales@highlite.nl

 and request an RMA prior to shipping the fixture. 

Be prepared to provide the model number, serial number and a brief description of the cause for the 
return. Be sure to properly pack fixture, any shipping damage resulting from inadequate packaging is the 
customer‟s responsibility. Highlite reserves the right to use its own discretion to repair or replace 
product(s). As a suggestion, proper UPS packing or double-boxing is always a safe method to use. 
 

Note: If you are given an RMA number, please include the following information on a piece of paper 
inside the box: 

1) Your name 
2) Your address 
3) Your phone number 
4) A brief description of the symptoms 
 
 

Claims 

The client has the obligation to check the delivered goods immediately upon delivery for any short-
comings and/or visible defects, or perform this check after our announcement that the goods are at their 
disposal. Damage incurred in shipping is the responsibility of the shipper; therefore the damage must be 
reported to the carrier upon receipt of merchandise. 
 It is the customer's responsibility to notify and submit claims with the shipper in the event that a fixture is 
damaged due to shipping. Transportation damage has to be reported to us within one day after receipt 
of the delivery.  
Any return shipment has to be made post-paid at all times. Return shipments must be accompanied with 
a letter defining the reason for return shipment. Non-prepaid return shipments will be refused, unless 
otherwise agreed in writing. 
Complaints against us must be made known in writing or by fax within 10 working days after receipt of the 
invoice. After this period complaints will not be handled anymore. 
Complaints will only then be considered if the client has so far complied with all parts of the agreement, 
regardless of the agreement of which the obligation is resulting.