65
Cannot remove the used needle from the lancing device.
The lancet may be faulty or you may be using a lancet that is not approved for
use with the Dario System. Pull the needle carefully and straight out from
lancet.
Replace the lancet with a different Dario Lancet. If the problem persists, you
may need to replace the Dario Housing. Contact customer support toll-free in
the U.S. at 1-800-895-5921, 9:00 AM-5:00 PM EST Monday through Friday or
visit
www.mydario.com
.
Lancing device does not operate correctly.
The lancing device spring or handle may be faulty. Ensure that you set the
lancing device for activation by sliding it with two fingers until it clicks. Then,
press the button to puncture your skin. For more information, refer to step 1
in
Performing a Glucose Test
on page
51
).
Lancet Depth Indicator lever is stuck.
The indicator lever may be faulty. Replace the Dario Housing. Contact
customer support toll-free in the U.S. at 1-800-895-5921, 9:00 AM-5:00 PM
EST Monday through Friday or visit
www.mydario.com
.
Lancing device release button does not work properly.
The lancing device is faulty. Replace the Dario Housing. Contact customer
support toll-free in the U.S. at 1-800-895-5921, 9:00 AM-5:00 PM EST Monday
through Friday or visit
www.mydario.com
.
“Strip is used and should be replaced” message appears in the Dario App.
This message appears if you receive an incoming call. It is recommended that
you set your smart mobile device to airplane mode before performing a test.
I forgot my Dario password.
If you forget your password, tap on FORGOT PASSWORD on the LOG IN screen.
You will receive an e-mail with instructions for resetting your password.
