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While Dash products are durable, you may encounter one or more of the problems
listed below. If the issue is either not solved by the solutions recommended below
or not included on this page, please contact our Customer Support team at
1-800-898-6970 or support@bydash.com.
troubleshooting
troubleshooting
ISSUE
SOLUTION
The light on the Mini Waffle
Maker keeps shutting off.
This is normal. During the cooking process,
the heating element will automatically turn
on and off to regulate the temperature and
ensure that the Cooking Surface does not
get too hot or cold. When this occurs, the
Indicator Light turns on and off.
How do I know when the Mini
Waffle Maker is heated and
ready to use?
When the Mini Waffle Maker reaches the
optimal temperature, the Indicator Light
shuts off and that means you’re ready to get
cooking!
There is no On/Off Button.
How do I turn the Mini Waffle
Maker off and on?
To turn on, simply plug in the power cord.
When you’re done cooking, turn off the Mini
Maker Waffle by unplugging it.
ISSUE
SOLUTION
When using my
Mini Waffle
Maker, the Cover gets very hot.
Is this normal?
Yes, this is completely normal. When using
your Mini Waffle Maker, always lift and lower
the Cover by the Cover Handle. To prevent
personal injury, DO NOT lift the Cover so that
your arm is over the Cooking Surface as it is
hot and may cause injury. Lift from the side.
After using my
Mini Waffle Maker
a few times, food is starting
to stick to the surface. What is
happening?
There is probably a build-up of burnt food
residue on the Cooking Surface. This is
normal, especially when cooking with sugar.
Allow the appliance to cool fully, pour on a
little cooking oil and let sit for 5–10 minutes.
Scrub Surface with a sponge or soft bristled
brush to dislodge food. Use a damp, soapy
cloth to wipe down the Cooking Surface.
Rinse the cloth and wipe again. If food
remains, pour on cooking oil and let sit for a
few hours, then scrub and wipe clean.
The Indicator Light will not turn on
and the Cooking Surface is failing
to heat.
1.
Ensure that the power cord is plugged
into the power outlet.
2.
Check to make sure the power outlet is
operating correctly.
3.
Determine if a power failure has occurred
in your home, apartment or building.
