Preface ■ Contacting Data I/O
- 6 -
Data I/O ■ 096-0465-001C
Contacting Data I/O
Contact Data I/O for technical assistance visit
and
click
the
Technical Support
button. Log-in to our Support Portal. For first
time use, we recommend that customers enter a generic user name and
email for a distribution group so that multiple people in your company
can access Data I/O Service requests.
To help us give you quick and accurate assistance, please provide the
following information:
Machine serial number
• TaskLink and CH700 software version numbers
•
Job Runner or Job Creator software version numbers if applicable
•
Type of programmer (FlashCORE or LumenX)
• Detailed description of the problem you are experiencing
• The event log from the FlashCORE programmer site
• Error messages (if any)
• Device manufacturer and part number (if device related)
Note:
For later versions of this manual, check our website Technical
Library.
Data I/O Customer Support
The best way to contact technical support is by logging in to our
online Support Portal: visit
and
click the
Technical
Support
button.
W
ORLDWIDE
Data I/O Corporation Redmond, WA USA 98052
Telephone: +1 425-881-6444 in USA: 1-800-3-DATAIO
Fax: +1 425-867-6972
email:
(our Support Portal, above, is preferred)
C
HINA
Data I/O Co. Ltd
(our Support Portal, above, is preferred)
G
ERMANY
Data I/O GmbH
email: support@dataio.com
(our Support Portal, above, is preferred)
For Serial Number
location see Figure 10:
on
page 22.
Want to contact
Sales
?
USA–
salesDIOAmerica
@dataio.com
China–
ChinaSales@dataio.com
Germany–
salesgmbh@data-io.de
Summary of Contents for PSV5000
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