11
DT-WEBCAM Manual
3 FAQ
Question:
The device is plugged in, but the preview software (for example, AMCap 3.0.9)
does not show preview image.
Answer:
Open Device Manager to check if the web camera is recognized. If not, check
whether the device is turned on, or plug the camera into another USB port. When the
camera is recognized, open AMCap 3.0.9. Go to the menu and check the device name
under Devices and Preview under Options.
Question:
The device delivers 4K image in AMCap 3.0.9, but the actual frame rate cannot
reach 30 fps in spite of setting the frame rate at 30 fps.
Answer:
Uncheck Use Frame Rate in Capture-> Set Frame Rate... in AMCap 3.0.9 menu.
Question:
The device is plugged in, but no audio out.
Answer:
Check PC settings. Go to Control Panel -> Sound -> Recording, and select the
device. Click Properties, and check Listen to this Device.
Question:
The volume of recorded sound is low.
Answer:
Check your PC settings. Go to Control Panel -> Sound -> Recording, and select
the device. Click Properties, and set the level of the Microphone to 100.
