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your computer. For more information about the
STATUS
indicators, see "Front Panel" of encoder. If exceptions still exist,
see the other solutions to this question.
Check that the A/V devices work properly.
Check that the A/V devices have normal signals output.
Check that the A/V devices are not set to mute or 0 for volume.
Check that encoders/decoders are not set to mute using PC
configurator. For more information, see the user guide of PC
configurator.
We would recommend that you power encoders/decoders using
power adapters or a PoE switch instead of using their power
supplies at the same time. For example, if you want to use power
adapters, ensure that PoE function of the connected LAN ports in
the switch is disabled or a non-PoE switched is used.
Check that displays support HDCP if source videos are
HDCP-encrypted.
Check that no compatibility issues exist between the A/V devices
and encoders/decoders. If so, replace the A/V devices with other
models.
Check that encoders support the resolutions of the input signals.
For more information about the resolutions, see "Specifications"
section.
Check that Ethernet switch is configured properly, and that IGMP
snooping and IGMP querier are enabled.
