Datacard CR500 User Reference Guide
Clear Card Jams
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5. If the card is inside the turnover unit, use the jog dials to move it to the reject
tray for removal.
a. Place one jog dial on the lower shaft of the card cleaning unit.
b. Place the second jog dial on the shaft of the turnover unit.
5a
5b
6. Rotate the turnover unit to the 3 o’clock home position.
Caution:
Do not force the jog dials when turning them to clear a jam.
7. Rotate the jog dials.
a. Turn the card cleaning unit jog dial counter-clockwise until the card is
inside the turnover unit and the edge of the card is just clear of the card
cleaning roller.
b. If necessary, push the card toward the print unit while turning the jog
dial.
c. Rotate the turnover unit clockwise to the 4 o’clock position to angle the
card toward the card reject tray.
8. Turn the card cleaning unit jog dial clockwise until the card drops into the card
reject tray.
9. When the card jam is cleared, rotate the turnover unit jog dial back to the
3 o’clock position.
10. Remove both jog dials and return them to their storage location inside the
print unit.
11. Return the cards and card weights to the multi-hopper.
12. Close the print unit door.
13. Power on the printer.
14. Close the security enclosure door to lock the printer.
15. On the touch screen, press the User button to clear the error message.
7a
7b
7c
8
6
Turnover
Shaft
Cleaning
Unit
Card
Input
Turnover Unit
Cleaning
Roller
Card Reject
Tray
To Reject
Tray
