DataCard SD160, User Manual

Page 1: ...Datacard SD160 SD260 Card Printers User s Guide February 2015 Part No 527526 001 Rev A...

Page 2: ...of MasterCard International Incorporated Visa is a registered trademark of Visa International Service Association All other product names are the property of their respective owners Proprietary Notice...

Page 3: ...OFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTI...

Page 4: ...iv...

Page 5: ...e The following basic safety tips are given to ensure safe installation operation and maintenance of Datacard equipment Connect equipment to a grounded power source Do not defeat or bypass the ground...

Page 6: ...es applicables aux appareils num riques de la classe A prescrites dans le R glement sur le brouillage radio lectrique dict par le minist re des Communications du Canada RSS Gen Issue 3 December 2010 S...

Page 7: ...cause radio interference in which case the user may be required to take adequate measures Notice for China Simplified Chinese B Notice for Taiwan Traditional Chinese Notice for Japan Japanese Volunta...

Page 8: ...r reproductive harm Wash hands after handling Datacard Group believes that its products are not harmful when used as designed However the above warning is made in compliance with the State of Californ...

Page 9: ...ix Revision Log SD160 SD260 Card Printers User s Guide Revision Date Description of Changes A February 2015 First release of this document...

Page 10: ...x...

Page 11: ...tem Overview 10 Equipment 10 Tasks and Users 10 Printer Controls 11 Power Button 11 Down Arrow Up Arrow and Enter Key 11 LCD Panel Menus 12 User Button and Light 14 Ribbon Light 15 Card Light 15 Retri...

Page 12: ...Appearance 39 Something did not print 40 Printing includes unexpected data 41 The color printing has flaws 41 The printing is too light 43 The printing is too dark 43 The monochrome printing has flaw...

Page 13: ...egion not valid 61 225 Rewrite config mismatch 61 Driver Only Messages 62 500 The printer is not available 62 501 The printer connection was lost 62 502 The card data is missing or is not usable 62 50...

Page 14: ...xiv...

Page 15: ...menus card processing basics how to print a test card and how to load and replace supplies z How to perform routine maintenance and troubleshooting tasks An additional Installation and Administrator s...

Page 16: ...2 Introduction...

Page 17: ...or in batches up to 100 cards at a time An optional 200 card input hopper also is available Additional options available for the card printer include magnetic stripe and smart card The configuration...

Page 18: ...ribbon cartridge from the printer Card Input Hopper The input hopper loads cards to print The hopper holds up to 100 cards 0 030 in or 0 762 mm thickness Front Panel The front panel lets you work wit...

Page 19: ...ttaching the optional Kensington lock Printer Connections Printer connections include z Power receptacle z USB connection z Network connection SD260 only Optional Smart Card Module Some printer models...

Page 20: ...and date of manufacture the printer serial number and lists the options installed Printhead The printhead transfers images to cards using the print ribbon Print Ribbon Cartridge The cartridge holds th...

Page 21: ...tridge The cartridge holds the ribbon for printing Print Ribbon The ribbon applies images to cards Replaceable Cleaning Sleeve The cleaning sleeve removes dust and other particles from cards to mainta...

Page 22: ...ul when requesting service The label shows the following information z Printer model and serial number z Configuration which includes options installed in the printer z Date and country of assembly z...

Page 23: ...e printer How the Card Travels The card is verified and sent to print from the PC The hopper pick mechanism picks a card from the input hopper and moves the card into the printer for processing Option...

Page 24: ...vices such as A digital camera connected to the PC to take photos for ID badges and other cards A signature capture pad or fingerprint reader 3 The printer with supplies and a facility power source 4...

Page 25: ...ssing cards press the button for 2 seconds or more Card jobs in the printer are not completed Down Arrow Up Arrow and Enter Key Use the arrow keys to move through the printer menu system and the ENTER...

Page 26: ...g the System LCD Panel Menus The LCD panel shows the printer s menu system and displays printer messages or conditions For a list of messages and recovery information refer to Respond to Messages on p...

Page 27: ...print a test card z Use the Status menu to see settings and data about the printer z Use the Configuration menu to change settings HINTS TIPS z You can access the menu system when Ready displays on li...

Page 28: ...he USER button for 2 seconds or more z Clear all cards currently printing press and hold the USER button for 2 seconds or more Make sure that this action is allowed in your card system z Determine whe...

Page 29: ...n is installed in the printer Blinking amber A blinking light indicates the problem applies to the print ribbon Steady amber The print ribbon is low Blinking amber green The print ribbon is out or the...

Page 30: ...to Down Arrow Up Arrow and Enter Key on page 11 z Use the LCD menu system Status menu To display the IP address using the Status menu do the following You also can display the subnet mask gateway addr...

Page 31: ...tus menu Subnet Mask displays on line 2 6 Press ENTER to display the subnet mask Record it if necessary 7 Press ENTER to return to the Network Status menu Gateway Address displays on line 2 8 Press EN...

Page 32: ...he USER button shows steady green 2 Press the USER button to display Suspended on line 1 of the LCD panel 3 Press ENTER to enter the menu system 4 Press ENTER to enter the Maintenance menu 5 Press the...

Page 33: ...oad Cards If you are printing rewritable cards skip this step and keep a supply of blank cards close to the printer Do the following to load the input hopper 1 Open the input hopper 2 Load the cards i...

Page 34: ...ake up spool counterclockwise one full turn Load the Cleaning Sleeve Load a new cleaning sleeve when you load a new roll of print ribbon when you notice debris on the printed cards or when the cleanin...

Page 35: ...printer cover 2 Hold the print ribbon cartridge by the handle and lower it into the printer with the handle toward the front of the printer 3 Make sure that the ribbon cartridge is correctly positione...

Page 36: ...r To print rewritable cards you also must do the following z Enable rewritable printing in Printer Manager Refer to the Printer Setting Print section in the printer s Installation and Administrator s...

Page 37: ...hows the correct position z Do not touch the card surface to be printed Handle cards by their edges or wear gloves z When you print rewritable cards insert the cards one at a time The erase rewrite pr...

Page 38: ...to the printer if necessary Print from Other Software 1 Open the software application and select the card printer as the current printer 2 Use the application s setup page to select the ISO ID 1 page...

Page 39: ...d on a regular basis Follow the cleaning guidelines for your site to keep the printer in good working condition Clean the printer when z There is debris on completed cards z A new roll of print ribbon...

Page 40: ...rinthead is touched accidentally Oils from hands can affect print quality and damage the printhead Do the following to clean the printhead 1 Power off the printer 2 Open the printer cover and remove t...

Page 41: ...y the quality of printing Refer to Print a Test Card on page 18 for more information HINTS TIPS z Avoid touching the printhead edge with your fingers Contamination due to skin oils eventually can dama...

Page 42: ...hs 1 Prepare the printer for cleaning a Power on the printer b Open the printer cover and remove the print ribbon cartridge c Close the cover d Open the input hopper and remove any unprinted cards e O...

Page 43: ...panel If the cleaning card is not in the input hopper insert it now Press the USER button to start the cleaning cycle The printer moves the card through the printer several times and ejects it into th...

Page 44: ...change the print ribbon If the card light blinks amber and there are cards in the input hopper it indicates that the printer s configured cleaning count set in Printer Manager has been reached Refer t...

Page 45: ...rd production and printer issues you may encounter z Locate a Problem Within the Card Production System on page 32 z Locate a Problem with Basic Printer Functions on page 33 This section also describe...

Page 46: ...roduction software features you use work with your printer If you do not use card production software make sure that the software you use supports the requirements for creating cards If you use magnet...

Page 47: ...rinter does not power on make sure that the printer power supply is working properly If the power supply is working properly request service for the printer from your system administrator If the power...

Page 48: ...cted in the Print Setup or Print dialog If the printer produced a blank card review the page size or driver settings If the card causes an error the card might have a type of data the printer does not...

Page 49: ...can cause communication problems The recommended USB cable is 6 ft 2 meters long Make sure that the cable is rated for USB 2 0 data transmission z If you are using a USB hub a self powered hub is rec...

Page 50: ...s shows the printer is not available but the printer shows Ready on the LCD panel Follow your network troubleshooting procedures to isolate and test each component of the computer to printer communica...

Page 51: ...static IP addressing For more information about setting the Card Printer Driver network communication value refer to the Printer Manager section of the printer s Installation and Administrator s Guid...

Page 52: ...plays the actual percentage of ribbon remaining and cannot be changed As a result the indicators may not be in agreement A print job disappears from the print queue but does not print The printer USB...

Page 53: ...D but the message does not display on the PC Windows has a 15 character limit for the computer name If the computer name is longer than 15 characters it treats the name as not valid and does not displ...

Page 54: ...tire card was printed using the UV F panel Print only small areas of text and images using the UV panel Note Use the default power level to print the topcoat panel over UV printing to prevent the topc...

Page 55: ...the correct page size Problem Probable Cause Solution One or more lines appear on the card The printhead is dirty or damaged Clean the printhead Refer to Clean the Printhead on page 26 The print quali...

Page 56: ...cards that meet the requirements for the printer Refer to Cards in your printer s Installation and Administrator s Guide The rollers are dirty or the card packaging contains debris Run a cleaning car...

Page 57: ...d Administrator s Guide The printhead is not installed correctly Contact your service provider for instructions to install the printhead correctly The printhead power is too low Log on to Printer Mana...

Page 58: ...card is being printed with monochrome ribbon Contact your service provider Format text to print black so that the text is not dithered Printing is uneven or is missing in some areas The monochrome K...

Page 59: ...e for complete information about Printer Manager settings for rewritable cards The card was not erased thoroughly 1 Log on to Printer Manager as WebAdmin 2 Open the Printer Setting Print menu 3 Increa...

Page 60: ...Increase the RewritableWritePower setting in Printer Manager Refer to the printer s Installation and Administrator s Guide for complete information about Printer Manager settings A line appears on th...

Page 61: ...clean the magnetic stripe head Refer to Run a Printer Cleaning Card on page 28 The magnetic stripe on the card is low coercivity material and the High Coercivity setting is selected To use the cards y...

Page 62: ...Menu in the Installation and Administrator s Guide Make sure that the application is using the selected encoding format for the track If the application and track are set to the same format and the e...

Page 63: ...g to remove the card from the printer 1 Open the printer 2 Remove the print ribbon cartridge 3 Turn the manual advance knob to move the jammed card until it is accessible from the rollers or exits int...

Page 64: ...ng from problems z The printer displays a message number and a short description for each message z If more than one message was issued the next message displays after you correct the problem and pres...

Page 65: ...er Flash Off Off Warning 121 Print ribbon not identified Amber Flash Off Off None 122 Magstripe format problem Amber Flash Off Off Error 123 Insert new card side 1 up Amber Flash Off Amber Flash None...

Page 66: ...an one message was issued the next message displays after you close the current message z If more than one card printer is installed on the PC messages display one at a time The title bar of each mess...

Page 67: ...nter that is configured to support the personalization being requested Press the USER button on the printer or click OK on the PC to clear the message 101 Job could not complete The card took too much...

Page 68: ...using magnetic stripe cards that match the printer settings 2 Make sure that the cards are placed in the printer correctly Press the USER button on the printer On the PC click Retry or click Cancel t...

Page 69: ...ta The printer did not find any magnetic stripe data on card The card will be canceled 1 Make sure that you are using magnetic stripe cards that match the printer settings 2 Make sure that the cards a...

Page 70: ...nfidential follow your company policy to discard used ribbon 111 Card not picked The printer did not pick a card To complete the current card For printers with an input hopper open the input hopper ad...

Page 71: ...to clear the message On the PC click Retry or click Cancel to cancel the card HINTS TIPS z Make sure that the ribbon cartridge is installed properly with the handle even with the edges of the printer...

Page 72: ...the ribbon installed The card will be canceled Use ribbon designed for this printer Press the USER button on the printer or click OK on the PC to clear the message HINTS TIPS z Purchase ribbon from yo...

Page 73: ...inter or click OK on the PC to clear the message HINTS TIPS Ask your dealer or authorized reseller for a replacement ribbon 122 Magstripe format problem The magnetic stripe data sent does not match th...

Page 74: ...not immediately picked press the printer s USER button or click OK Click Cancel on the PC if you want to cancel the card 153 Insert same card side 2 up 1 Take the card from the printer and turn it ove...

Page 75: ...he printer Click OK on the PC to clear the message 224 Supply region not valid The printer cannot use the supply installed The card will be canceled Use a supply with the correct code for your region...

Page 76: ...nter connection was lost The computer lost communications with the printer during printing The card will be canceled 1 Make sure the printer is powered on 2 Make sure the printer connection to the com...

Page 77: ...busy processing an interactive job The card will be canceled Wait until the current card is complete and then try again Click OK to clear the message 508 The printer is shutting down The printer is sh...

Page 78: ...Critical 512 Cannot lock or unlock the printer The password is incorrect or invalid Severity Critical 513 Cannot lock or unlock the printer The printer is busy Severity Notice 514 Cannot lock or unloc...