Customer Service
38
© 2010 Datacom Systems Inc
DURA
stream
™
10 Customer Service
This USER
guide
was written to help you get to know your new DURA
stream
Bypass Switch quickly
and easily. We would welcome any comments or suggestions you may have regarding this USER
guide
.
Please send your remarks and recommendations via mail, telephone, facsimile, or Internet E-mail.
Datacom Customer Service is available via telephone, facsimile, and Internet E-mail. Outside of support
hours, please leave a voice message and our Customer Service Staff will return your call as soon as
possible. You may also find assistance at our website: http://www.datacomsystems.com.
Tel
:
(315) 463-9541
Fax:
(315) 463-9557
E-mail:
support@datacomsystems.com
Web
: www.datacomsystems.com
10.1 Internet
You can obtain additional information about Datacom Systems, Inc. and its products and services from the
Internet at:
http://www.datacomsystems.com
10.2 Warranty
Datacom Systems, Inc. (DSI) warrants that the hardware which it supplies will be free from significant
defects in materials and workmanship for a period of two years from the date of delivery (Warranty
Period), under normal use and conditions. In the event of any such defect, you can return an item of
defective hardware, freight prepaid, to DSI during the Warranty Period, and DSI will repair or replace the
defective equipment and return it to you, freight prepaid. If DSI determines that the equipment is not
defective, it will return it to you, freight collect. DSI shall have no responsibility for any deficiency resulting
from accidents, misuse, modifications, power disturbances (including use of a power supply not specified by
DSI), or various other forms of disaster, e.g., earthquakes, floods, etc.
PLEASE DO NOT ATTEMPT TO RETURN ANY ITEM PRIOR TO RECEIVING A RETURN
MATERIAL AUTHORIZATION (RMA) NUMBER FROM DATACOM CUSTOMER SERVICE AT
(315) 463-9541 or
support@datacomsystems.com
10.3 Limits of Liability
The warranties set forth above are exclusive and in lieu of all other warranties. Datacom Systems, Inc.
(DSI) makes no other warranties, expressed or implied, and DSI expressly disclaims all other warranties,
including but not limited to implied warranties of merchantability and fitness for a particular purpose.
Moreover, the provisions set forth above state DSI’s entire responsibility and your sole and exclusive
remedy with respect to any breach of warranty or contract.
No liability for consequential damages. Under no circumstances and under no theory of Liability shall DSI
be liable for costs of procurement of substitute products or services, lost profits, lost savings, loss of
information or data, or any other special, indirect, consequential or incidental damages, arising in any way
out of the sale of, use of, or inability to use, any DSI product or service, even if DSI has been advised of the
possibility of such damages.
