Datacom Mobilus 3.0, User Manual

Page 1: ...User manualmobilus 3 0 ...

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Page 3: ...Protect Locate React ...

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Page 5: ...ip card Please keep your Mobilus membership card in a safe place The card will help to identify yourself quickly in case your vehicle is stolen You will also find the phone number of our security central on the reverse version 4 ...

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Page 7: ...serves the right to modify the manual without prior notice The original contract signed between the two parties remains the source of information to be used in case of legal action Datacom disclaims all liability regarding any errors or inaccuracies that may be found in this manual Mobilus is a trademark of Datacom The products mentioned in this document may be protected by a patent a patent that ...

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Page 9: ...ips Lost or stolen Mobilus remote Additional or replacement Mobilus remote Battery Changing the battery Telematics unit Web site Mobilus webpage Hardware requirements Software requirements Login procedures Changing your password Clicks Locating your vehicle Positive response Negative response 1 1 2 2 2 3 4 5 6 6 6 8 9 12 13 13 13 13 14 15 16 16 17 17 ...

Page 10: ...ed Vehicle battery disconnected False alarms Remote starter Towing Vehicle maintenance Towing procedures Towing situation Vehicle storage Temporary storage After storage Power management Transfer Installing a remote starter Customer service 18 21 23 24 24 24 24 25 25 25 26 27 27 28 28 28 29 30 31 32 ...

Page 11: ...iods for a maximum of three 3 years upon payment of annual surveillance fees starting from the original date of purchase from the supplier This guarantee is offered only to the original buyer as an end user and may not be assigned or transferred to any other party If you discover a defect covered by this guarantee Datacom will repair or replace that product at its sole discretion by installing new...

Page 12: ...to activate an alarm and prevent the vehicle from starting if a Mobilus remote is not detected during an ignition attempt When you start your vehicle with a remote starter it will deactivate the ignition lock device however any movement of your vehicle under such circumstances may result in a false alarm For detailed information on using the Mobilus 3 0 digital system with a vehicle equipped with ...

Page 13: ...d allow vehicle ignition User tips 1 Press on the remote button before inserting the key to start the vehicle Protection will be reactivated automatically after vehicle use or if the vehicle has not been started within a reasonable period 30 seconds Mobilus 3 0 digital system page 3 version 4 Mobilus remotes ...

Page 14: ...te button the indicator light will change from blue to red if the batteries need to be replaced In that case you should do so immediately The battery s lifetime depends on vehicle use Please note that these batteries are sold at The Source Canadian Tire etc Note You may be liable if your vehicle is started or moved in the absence of the Mobilus remote except in the case of actual theft or if the b...

Page 15: ...tact a representative at the Mobilus Security Central as soon as possible who will describe the relevant procedures There is no method to circumvent the system without a certified Datacom technician Towing your vehicle may be required If an additional or replacement remote is necessary please contact the Mobilus customer service to obtain details on how to proceed Please note that additional fees ...

Page 16: ...tal system Step 1 Separate the two 2 halves of the remote using a screwdriver Step 2 Gently extract the two 2 batteries and insert two 2 new batteries making sure that the positive side of both batteries face up Replacing the batteries ...

Page 17: ...4 Mobilus 3 0 digital system page 7 Step 3 Close the two halves of the remote by applying pressure on both sides Step 4 Verify that the remote is working properly A blue light indicates a good working condition ...

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Page 19: ...ed is Internet access Internet Explorer version 5 0 or higher Computer IBM PC or compatible Processor 200 MHz RAM 128 Mb 256 Mb recommended Internet access 56K modem or faster High speed cable Screen resolution 800 x 600 Operating system Windows 98 2000 ME or XP Internet browser Microsoft Internet Explorer v 5 5 SP1 or higher Mobilus webpage Web site Hardware requirements version 4 Software requir...

Page 20: ...he section called My Mobilus Online This information can be found on your Mobilus membership card Note In order to guarantee the security of all the stakeholders in a theft situation you will not be able to use the system during a tracking operation The Mobilus Security Central will coordinate all activities in such a situation When the operation has been completed you will be able to use the syst...

Page 21: ...n Profile and type your old password in the appropriate box then type your new password and confirm it by re typing it Note A password must have at least 8 alphanumeric characters A confirmation message will appear when you have successfully changed your password version 4 ...

Page 22: ...ks performed to refresh the page consult the history as well as make changes to your profile do not affect the number of clicks in your package Clicks It is possible to request the location of your vehicle using the Mobilus page Click the Locating your vehicle button A confirmation of the transmitted message will appear in the Last action section Response time is about 20 to 40 seconds This can va...

Page 23: ...ll appear in the Last action section if the response is positive When the Mobilus unit transmits the vehicle s location its description indicates an address range or street intersection A link called MapIt allows you to start the Mapview function which will display your vehicle s location on a map Position request version 4 ...

Page 24: ...oving while you request a position the time stamp will reflect the actual time of the position If a vehicle is not moving while you request a position the time stamp will reflect the date and time at which the vehicle was last immobilized It is also possible that the time stamp does not correspond with the vehicle actual position in the following situations The vehicle is outside the coverage area...

Page 25: ...web site page 15 Click the YES button to display the map version 4 ...

Page 26: ...You will then be able to view your vehicle s location on the map You can use the toolbar to zoom in or zoom out version 4 page 16 web site ...

Page 27: ... out Each click reduces the scale by 50 of original dimensions You can also zoom out of a particular area by clicking and dragging the mouse over a specific area Previous zoom Re adjusts the scale to the previous dimensions You can return to prior scales several times by clicking this icon as many times as necessary Panoramic Allows map to be moved without modifying the current scale To move the m...

Page 28: ...ition the mouse over the next location and then to the following location and so on and then double click when you have finished For each segment a cumulative distance will be provided for the chosen route Geofence This tool was not designed to be used with Mobilus Reports Views the report page without closing the MapView function version 4 page 18 web site ...

Page 29: ...e coverage zones Note The actual coverage may vary according to the availability and capacity of the system repairs and modifications client equipment signal strength topography environment as well as other conditions Just as with a digital cellular telephone reception quality is linked directly to the qualityof the coverage zone Coverage zone version 4 ...

Page 30: ...theft detected condition if the vehicle is used in the absence of a Mobilus remote This condition is transmitted to the Mobilus Security Central Mobilus generates a towing detected condition if the vehicle is towed in the absence of a Mobilus remote This condition is transmitted to the Mobilus Security Central Alarms Theft detected Towing detected version 4 page 20 alarms ...

Page 31: ... in the vehicle s battery This condition is transmitted to the Mobilus Security Central Note It is unlikely that your vehicle would be stolen without detection by the Mobilus 3 0 digital system but should that be the case call immediately 1 888 776 3333 toll free number which is listed on your membership card We will take all the necessary measures to locate your vehicle ...

Page 32: ...ise our customer service of this situation before leaving your vehicle at your garage or dealership to prevent a false alarm Note Datacom reserves the right to charge fees for false alarms if you have not given prior notice to our customer service version 4 page 22 false alarms Vehicle maintenance ...

Page 33: ... before towing You must press the button as if you were starting the vehicle normally The key must remain in this position for the entire towing trip If you think that the towing will require more than one hour do not use the key and inform the Mobilus Security Central of the towing Towing situations version 4 ...

Page 34: ...ry storage your vehicle will not be protected unless an external source is used to maintain battery power in order to guarantee that the Mobilus 3 0 digital system is in good working order Temporary storage When you take your car out of storage you must contact our customer service which will conduct the appropriate tests and confirm that the Mobilus device is functioning properly After storage ve...

Page 35: ...ends on the duration of movements the environment extreme temperatures the vehicle type the total electrical consumption and the presence of additional electronic equipment such as remote starter or alarm system Note Total power consumption can be affected by travel conditions traffic battery quality battery condition and age number of days in which the vehicle had not been used vehicle make and m...

Page 36: ...etails please consult your Mobilus contract As a general rule vehicles must be driven at least 20 kilometers per day 2 times per week or be driven on a longer distance ranging between 100 and 150 kilometers once a week Disregarding these recommendations may result in difficulty starting the vehicle especially in cold temperatures When immobile for an extended period the Mobilus unit does not consu...

Page 37: ...erify the proper functioning of the Mobilus unit after the remote starter has been installed in order to prevent false alarms which may be costly Failure to conduct the inspection limits Datacom s liability with respect to the product s use and may lead to fees related to false alarms Inspection service charges will be applied version 4 Using a remote starter You must press the remote button befor...

Page 38: ...estions You may reach our customer service representatives from Monday to Friday between 8 30 a m and 5 p m telephone 1 888 776 3333 fax 450 681 2201 supportdirect datacom com 440 Armand Frappier Boulevard Suite 350 Laval Quebec H7V 4B4 version 4 page 28 customer service ...

Page 39: ... By mail Datacom Wireless Corporation 440 Armand Frappier Boulevard Suite 350 Laval Quebec H7L 4B4 By fax 450 681 2201 By telephone 450 681 6667 1 888 776 3333 By email supportdirect datacom com Personal information Name Address Given name City Home tel Province Office tel Postal code Cell tel Pager Contact Email Telephone Comments ...

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Page 41: ...guarantee does not cover damages resulting from improper or inappropriate use nor any unauthorized attempts to open modify or repair the product This guarantee moreover does not apply to any product whose serial number appears altered or damaged Datacom s responsibility is limited to repairing or replacing this product Datacom s responsibility can under no circumstance exceed the retail cost of th...

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