Sentry ONE User Guide
Using My Device - Managed Only Features
Accessing My Device If I Forget My Password
If you forget your password and an administrator has granted you password reset privileges, you
can reset it. If your administrator has not granted password reset priviledges, you must contact your
administrator for help resetting your password.
To reset your password:
1. Plug in your device and start the Unlocker.
2. Click
Password Help
.
3. At the Password Help prompt, click
Reset Password
. Follow the onscreen instructions to
complete the password reset.
4. Depending on the management platform, you may receive an email with instructions on
how to obtain your recovery code. Otherwise, you will need to contact your administrator
to obtain the recovery code. You may be required to provide the request code and serial
number.
• The recovery code will need to be copied and pasted exactly as it is given to you.
Incorrect codes count against the ten unlock attempts before the device is reset.
5. Type your new password (or use the Virtual Keyboard) and confirm it in the fields provided,
then click
Change Password
.
Scanning My Device For Malware
If enabled by your System Administrator, the Malware Scanner is a self-cleaning technology that
detects and removes malware on your device from an infected file or computer. Powered by the
McAfee® AntiVirus and Anti-Malware signature database, and constantly updated to combat
the latest malware threats, the scanner first checks for the latest updates, scans your device, then
reports and cleans any malware that is found.
Some things to know about scanning your device:
• The scanner runs automatically when you unlock your device.
• It scans any running system processes and all onboard files (compressed and uncompressed).
• It reports and cleans any malware it finds.
• The scanner will automatically update itself before each scan to protect you from the latest
malware threats.
• An update requires an internet connection.
• Ensure a minimum of 135 MB of free space on the device to accommodate the downloaded
malware signature files.
• Your first update may take a long time to download, depending on your internet connection.
• The date of the last update is displayed onscreen.
• If the scanner becomes too far out of date, it will need to download a large file to bring it
back up-to-date.
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